Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Job Description
Church's Chicken is a well-established quick service restaurant known for its real comfort food crafted with care to deliver a meaningful dining experience. For over 60 years, the brand has been a cornerstone in the communities it serves, offering not only delicious meals but also providing opportunities for hardworking individuals to advance their careers in a dynamic and supportive environment. The company prides itself on being more than just a restaurant; it is a place where dedication meets opportunity, fostering growth and achievement for its team members. As a respected player in the fast food industry, Church's Chicken is committed to quality, excellent service, and a positive workplace culture. The company is also dedicated to equal employment opportunities, ensuring that hiring and employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other factor prohibited by applicable law.
The role of the General Manager at Church's Restaurant is pivotal in upholding the brand's reputation and operational excellence. This leadership position is tasked with overseeing all business activities at a single restaurant location, ensuring that every guest receives a superior, value-oriented dining experience characterized by friendly, quick, and accurate service within a clean and safe environment. The General Manager leads the team by example, fostering an atmosphere where employees are motivated and engaged, encouraging their professional development while maintaining high service standards. Responsibilities also include meeting and exceeding sales goals, managing budgets effectively, controlling expenses, and maintaining compliance with all relevant laws and company policies. This role directly supervises key team members such as the Assistant Restaurant General Manager and Shift Leaders, with the scope of direct reports varying depending on the location's size and sales volume. The General Manager also plays a critical role in team training, guest relations, operational reporting, and maintaining an organized inventory and well-maintained equipment.
In summary, the General Manager position at Church's Chicken is an excellent opportunity for individuals passionate about the restaurant industry and leadership. It offers a challenging yet rewarding career path where managers can make a tangible impact on guest satisfaction and business success while cultivating a positive and productive work environment. Candidates who thrive in fast-paced settings, excel in customer relations, and possess strong managerial skills will find this role suited to their career aspirations. Church's Chicken invites motivated professionals to join its team and be part of a company that values hard work, quality service, and community engagement.
The role of the General Manager at Church's Restaurant is pivotal in upholding the brand's reputation and operational excellence. This leadership position is tasked with overseeing all business activities at a single restaurant location, ensuring that every guest receives a superior, value-oriented dining experience characterized by friendly, quick, and accurate service within a clean and safe environment. The General Manager leads the team by example, fostering an atmosphere where employees are motivated and engaged, encouraging their professional development while maintaining high service standards. Responsibilities also include meeting and exceeding sales goals, managing budgets effectively, controlling expenses, and maintaining compliance with all relevant laws and company policies. This role directly supervises key team members such as the Assistant Restaurant General Manager and Shift Leaders, with the scope of direct reports varying depending on the location's size and sales volume. The General Manager also plays a critical role in team training, guest relations, operational reporting, and maintaining an organized inventory and well-maintained equipment.
In summary, the General Manager position at Church's Chicken is an excellent opportunity for individuals passionate about the restaurant industry and leadership. It offers a challenging yet rewarding career path where managers can make a tangible impact on guest satisfaction and business success while cultivating a positive and productive work environment. Candidates who thrive in fast-paced settings, excel in customer relations, and possess strong managerial skills will find this role suited to their career aspirations. Church's Chicken invites motivated professionals to join its team and be part of a company that values hard work, quality service, and community engagement.
Job Requirements
- High school diploma or GED required
- Must have 1 years of supervisory experience working in the restaurant industry
- Successfully complete all training and make a passing score on all applicable tests
Job Qualifications
- Must have a valid driver's license and proof of valid insurance
- Must be able to work a minimum of 50 - 55 hours per week
- Must be available to work a flexible shift including weekends
- Knowledge of all restaurant policies, practices and operational and human resources procedures
- Knowledge and understanding of labor cost reporting, operating statements, and other business-related reporting
- Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally
- Basic computer skills
- Knowledge of profit and loss statements
- Ability to implement policies and procedures
- Skilled in developing employees by coaching, counseling, and building strong work habits
- Continuously working to improve customer satisfaction
- Knowledge of recruiting and interviewing potential team members
- Ability to supervise others
- Manage conflict resolution
- Create and maintain a positive work environment
Job Duties
- Creates an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service
- Builds team understanding and commitment to guest service standards
- Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities
- Assists and resolves all guest complaints in-person or by phone
- Apply the listen, apologize, satisfy and thank model to all guest complaints
- Ensures all incoming calls are handled in a prompt, courteous, and professional manner
- Directs and conducts regular training with team members
- Provides regular feedback to all team members and identifies areas for improvement
- Works with direct reports to cross-train and assist in the development of new skills
- Creates a work place where team members strive to do their best, are rewarded for performance, and have fun
- Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced
- Maintains a clean and safe restaurant for guests and team members
- Responsible for budgets and makes adjustments as needed
- Ensures compliance with labor laws
- Understands, enforces and adheres to all company policies and procedures
- Maintains restaurant inventory and ensures accessibility and organization
- Responsible for routine maintenance and repairs on all equipment
- Prepares and analyzes operation reports
- Performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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