Restaurant Manager

Dunkin' is a renowned leader in the coffee and baked goods industry, recognized as America's favorite all-day, everyday stop for coffee and fresh bakery items. Founded in 1950 and headquartered in Canton, Massachusetts, Dunkin' has expanded globally with more than 13,100 restaurants across 41 countries. As part of the Dunkin' Brands Group, Inc., the company has built a strong reputation for quality, consistency, and exceptional customer loyalty, earning the top spot in the coffee category by Brand Keys for 14 consecutive years. Dunkin' continues to innovate and lead the market in hot and iced coffee varieties, donuts, bagels, muffins, and other beloved menu items, catering to diverse customer tastes and preferences in a welcoming and fast-paced environment.

The role of a Restaurant Manager at Dunkin' is pivotal in delivering excellent guest experiences, driving operational excellence, and contributing to profitable sales. This position requires strong, positive leadership to manage a single restaurant's day-to-day operations in alignment with Dunkin' standards, franchise policies, and all applicable laws. The Restaurant Manager leads by example, supporting team members to perform their roles efficiently and ensuring a guest-focused culture that promotes exceptional service.

This full-time or part-time position offers individuals an opportunity to grow within a dynamic and supportive environment, where motivation, teamwork, and continuous improvement are highly valued. The Restaurant Manager is responsible for a wide range of functions including staff recruitment, onboarding, training, and performance management, ensuring that every team member meets Dunkin's operational and safety standards. Owners of this role also oversee the financial performance of the restaurant by controlling costs, managing inventory, and ensuring compliance with cash handling procedures.

In this role, you will engage actively with the Dunkin' Brands Field Operations team and franchise stakeholders to implement new product roll-outs, marketing initiatives, and system updates. A significant part of the job includes analyzing guest feedback, setting actionable goals, and fostering an environment where service quality and customer satisfaction improve continuously. Physical demands include standing for extended periods, repetitive motions like bending and reaching, lifting packages when necessary, and working within relatively small spaces while wearing any required safety or communication equipment.

Dunkin' values a restaurant manager with strong analytical skills, business acumen, effective time management, and problem-solving abilities. The ideal candidate will also demonstrate enthusiasm, honesty, a positive attitude, and a genuine motivation to train and develop others in a fun and fast-paced team setting. Fluency in English, basic computer proficiency, and prior leadership experience in retail, restaurant, or hospitality sectors are advantageous. A college degree is preferred but not mandatory, emphasizing the company’s commitment to diverse backgrounds and opportunities for growth.

Joining Dunkin' as a Restaurant Manager means becoming part of a globally recognized brand that empowers its leaders to make a real impact on customer experiences and business success. This role promises a challenging yet rewarding career path with opportunities for continuous learning, leadership development, and recognition within the franchise network. If you are passionate about hospitality, enjoy leading teams, and thrive in a dynamic environment, this position offers a compelling chance to build your professional skills while contributing to one of the most beloved brands in the world.