Restaurant Manager

Memphis, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and development programs

Career advancement opportunities

Job Description

Church's Chicken is a renowned quick service restaurant chain celebrated for its commitment to serving real comfort food that positively impacts people's lives. Established over 60 years ago, Church's Chicken has grown into a trusted name in the restaurant industry, offering delicious, high-quality meals in a welcoming environment. The company prides itself on being more than just a restaurant; it is a place where hardworking individuals have the opportunity to advance their careers and achieve their professional goals. Known for its friendly atmosphere, dedication to customer satisfaction, and community involvement, Church's Chicken continues to uphold its reputation as a distinguished brand in the fast-food sector. As an equal employment opportunity employer, the company is committed to fostering a diverse and inclusive workplace, making hiring decisions free from discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected category.

The role of the General Manager at Church's Chicken is pivotal to maintaining the excellent reputation of the restaurant by ensuring every guest receives a superior dining experience. The General Manager is responsible for overseeing all business activities at a single restaurant location within the Field Operations department and reports directly to the Market Leader. This leadership position demands a passionate individual dedicated to delivering value-oriented dining with fast, friendly, and accurate service in a clean and safe environment. The General Manager's responsibilities encompass achieving sales goals, controlling expenses within budget, and fostering a positive work environment that encourages team member engagement and growth. Typically, the General Manager supervises Assistant Restaurant General Managers and/or Shift Leaders, with the size of the team varying depending on the location's sales volume and geographic area.

Job Requirements

high school diploma or GED required
one year of supervisory experience in the restaurant industry
successfully complete all training and pass applicable tests
valid driver's license and proof of valid insurance
able to work a minimum of 50 to 55 hours per week
available to work flexible shifts including weekends

Job Qualifications

knowledge of restaurant policies, practices and operational and human resources procedures
understanding of labor cost reporting, operating statements and other business-related reporting
excellent interpersonal skills and ability to interact professionally at all levels
basic computer skills
knowledge of profit and loss statements
ability to implement policies and procedures
skilled in developing employees through coaching, counseling and building strong work habits
committed to improving customer satisfaction
knowledge of recruiting and interviewing potential team members
ability to supervise others
conflict resolution skills
ability to maintain a positive work environment

Job Duties

create an in store service environment that exceeds guest expectations with regard to friendly, quick, and accurate service
build team understanding and commitment to guest service standards
communicate and follow-up with guests to obtain feedback and identify service and food quality improvement opportunities
assist and resolve all guest complaints in-person or by phone using the listen, apologize, satisfy and thank model
ensure all incoming calls are handled in a prompt, courteous, and professional manner
direct and conduct regular training with team members
provide regular feedback to all team members and identify areas for improvement
work with direct reports to cross-train and assist in the development of new skills
create a workplace where team members strive to do their best, are rewarded for performance, and have fun
ensure that federal, state and local laws, regulations, and ordinances are practiced and enforced
maintain a clean and safe restaurant for guests and team members
manage budgets and make adjustments as needed
ensure compliance with labor laws
understand, enforce and adhere to all company policies and procedures
maintain restaurant inventory and ensure accessibility and organization
be responsible for routine maintenance and repairs on all equipment
prepare and analyze operation reports
perform other duties as assigned