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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
Career advancement opportunities
Job Description
Church's Chicken is a renowned quick service restaurant chain celebrated for its commitment to serving real comfort food that positively impacts people's lives. Established over 60 years ago, Church's Chicken has grown into a trusted name in the restaurant industry, offering delicious, high-quality meals in a welcoming environment. The company prides itself on being more than just a restaurant; it is a place where hardworking individuals have the opportunity to advance their careers and achieve their professional goals. Known for its friendly atmosphere, dedication to customer satisfaction, and community involvement, Church's Chicken continues to uphold its reputation as a distinguished... Show More
Job Requirements
- high school diploma or GED required
- one year of supervisory experience in the restaurant industry
- successfully complete all training and pass applicable tests
- valid driver's license and proof of valid insurance
- able to work a minimum of 50 to 55 hours per week
- available to work flexible shifts including weekends
Job Qualifications
- knowledge of restaurant policies, practices and operational and human resources procedures
- understanding of labor cost reporting, operating statements and other business-related reporting
- excellent interpersonal skills and ability to interact professionally at all levels
- basic computer skills
- knowledge of profit and loss statements
- ability to implement policies and procedures
- skilled in developing employees through coaching, counseling and building strong work habits
- committed to improving customer satisfaction
- knowledge of recruiting and interviewing potential team members
- ability to supervise others
- conflict resolution skills
- ability to maintain a positive work environment
Job Duties
- create an in store service environment that exceeds guest expectations with regard to friendly, quick, and accurate service
- build team understanding and commitment to guest service standards
- communicate and follow-up with guests to obtain feedback and identify service and food quality improvement opportunities
- assist and resolve all guest complaints in-person or by phone using the listen, apologize, satisfy and thank model
- ensure all incoming calls are handled in a prompt, courteous, and professional manner
- direct and conduct regular training with team members
- provide regular feedback to all team members and identify areas for improvement
- work with direct reports to cross-train and assist in the development of new skills
- create a workplace where team members strive to do their best, are rewarded for performance, and have fun
- ensure that federal, state and local laws, regulations, and ordinances are practiced and enforced
- maintain a clean and safe restaurant for guests and team members
- manage budgets and make adjustments as needed
- ensure compliance with labor laws
- understand, enforce and adhere to all company policies and procedures
- maintain restaurant inventory and ensure accessibility and organization
- be responsible for routine maintenance and repairs on all equipment
- prepare and analyze operation reports
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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