Restaurant Manager

Dunkin' is a renowned American multinational coffee and doughnut company that has been a favorite destination for coffee lovers and baked goods enthusiasts since its founding in 1950. With over 13,100 restaurants across 41 countries, Dunkin' has established itself as a market leader in various categories including hot, decaf, and flavored coffees, as well as doughnuts, bagels, and muffins. The brand is well-known for its unwavering commitment to customer satisfaction, demonstrated by a remarkable 14-year ranking as the number one brand for customer loyalty in the coffee category by Brand Keys. Based in Canton, Massachusetts, Dunkin' is a part of the Dunkin' Brands Group, Inc. family of companies, which underscores its significant presence and influence in the global foodservice industry.

The Restaurant Manager role at Dunkin' is a full-time, on-site position designed to provide strong and positive leadership to the Dunkin' team. The core responsibility of the Restaurant Manager is to ensure exceptional guest experiences while achieving operational excellence and driving profitable sales. This position is integral to maintaining the high standards of the Dunkin' brand and franchisee expectations, as well as adhering to all relevant legal and safety requirements.

A successful Restaurant Manager will lead by example, fostering an inclusive and motivated team environment that promotes employee development and engagement. Duties include hiring, training, appraising, coaching, and disciplining employees as necessary to uphold operational standards. The role involves creating and sustaining a guest-first culture that ensures all shifts are effectively staffed to meet service goals. Operational responsibilities include maintaining a safe, secure, and healthy environment by enforcing food safety, health, and sanitation standards rigorously.

Restaurant Managers are also tasked with managing profitability by controlling costs, executing timely marketing promotions, overseeing new product rollouts with comprehensive team training and sampling, and setting strategic sales goals while tracking performance results. They conduct audits and implement action plans intended to drive continuous improvement within the restaurant.

Key skills and competencies for this role encompass excellent communication abilities in English, financial and mathematical acumen, and prior experience in restaurant or retail management or supervisory roles. Candidates should be at least 18 years old where applicable and have a high school diploma or an equivalent qualification. The ideal candidate is guest-focused, driven by high standards, adept at problem-solving, decision-making, and conflict management, and skilled in building effective teams through interpersonal influence and development of direct reports. Business and financial acumen are essential for understanding market trends and adjusting operations to maximize profitability.

Dunkin' offers a competitive pay structure that includes safety and bonus pay. Employees enjoy benefits such as flexible scheduling, paid time off, health insurance, dental insurance, and vision insurance. This role offers an exciting opportunity to contribute to a globally recognized brand renowned for quality and customer loyalty, while developing valuable leadership skills and career growth in the foodservice industry.