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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
training programs
performance-based incentives
Employee Discounts
Career development opportunities
Work environment accommodations
Job Description
Twin Peaks is a premier dining and sports lounge establishment known for its distinct mountain lodge ambiance, exceptional hospitality, and high-quality food and beverage service. As a prominent chain in the casual dining industry, Twin Peaks prides itself on delivering an unparalleled guest experience characterized by a unique blend of rustic charm and friendly, attentive service. The company emphasizes maintaining a fun and safe environment where guests can enjoy a variety of sports entertainment while indulging in delicious meals and beverages. Twin Peaks is recognized for its signature menu offerings and a distinctive team culture focused on teamwork, accountability, and... Show More
Job Requirements
- must have leadership experience in high-volume restaurants and/or bars
- ability to effectively communicate in English
- Spanish communication skills are helpful
- ability to apply common sense and understanding to carry out simple and multi-step instructions
- ability to deal with standardized and changing situations
- ability to mathematically compute change, employee checkouts, and bank deposits
- must attend orientation and agree to policies
- must complete Twin Peaks manager training program prior to unsupervised work
- must complete all required training including food and alcohol certifications
- ability to stand for up to 10 hours and perform physical activities such as lifting up to 40 pounds
- ability to work in noisy, humid, and smoke-exposed environments
Job Qualifications
- leadership experience in high-volume restaurants or bars
- effective communication skills in English, Spanish helpful
- ability to apply common sense in routine and variable situations
- strong mathematical skills for cash handling and deposits
- completion of Twin Peaks manager training program
- compliance with food and alcohol service certification requirements
- ability to coach and motivate team members
- capability to manage multiple responsibilities under fast-paced conditions
- commitment to uphold company policies and brand standards
Job Duties
- follow proper Twin Peaks Girl Audition Guidelines
- uphold standards of cleanliness per Health Code and Quality Assurance Checks
- ensure alcohol is served responsibly and legally
- drive sales through teamwork and local marketing
- hold kitchen staff accountable to safety and sanitation standards
- handle cash management duties including drawers, checkouts, and deposits
- address discrimination or harassment issues according to policy
- maintain a positive work atmosphere free of intimidation or poor performance
- coach and counsel team members effectively
- teach, motivate, and coach all employees including kitchen and Twin Peaks Girls
- recruit and cast Twin Peaks Girls per Audition Guidelines
- enforce Steps of Service and motivate staff to provide P.E.A.K.S. service
- hold team members accountable for standards including Image & Costume Guidelines
- maintain organized training schedules and materials
- implement training and development programs including personal development
- manage Performance Based Scheduling execution
- practice sound inventory control
- dress and act professionally as a role model
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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