Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
training programs
performance-based incentives
Employee Discounts
Career development opportunities
Work environment accommodations
Job Description
Twin Peaks is a premier dining and sports lounge establishment known for its distinct mountain lodge ambiance, exceptional hospitality, and high-quality food and beverage service. As a prominent chain in the casual dining industry, Twin Peaks prides itself on delivering an unparalleled guest experience characterized by a unique blend of rustic charm and friendly, attentive service. The company emphasizes maintaining a fun and safe environment where guests can enjoy a variety of sports entertainment while indulging in delicious meals and beverages. Twin Peaks is recognized for its signature menu offerings and a distinctive team culture focused on teamwork, accountability, and continuous improvement. The management at Twin Peaks plays a critical role in upholding these standards and fostering a profitable and inviting store atmosphere.
The Manager role at Twin Peaks is an integral leadership position responsible for directing and overseeing the operations of the store to ensure exceptional service, hospitality, and product quality. This role requires a dynamic individual with proven leadership experience in high-volume restaurant or bar environments to lead a motivated team of employees. The manager is tasked with not only driving sales performance but also managing costs, local store marketing initiatives, and recruitment efforts to build and maintain a strong workforce. This position demands adherence to company policies and legal regulations, especially concerning responsible alcohol service and workplace standards, including cleanliness, safety, and employee conduct.
Beyond operational oversight, the Twin Peaks Manager is expected to embody and enforce the brand’s unique culture by coaching, motivating, and developing all team members, including kitchen staff and the iconic Twin Peaks Girls. They must ensure consistent delivery of P.E.A.K.S. service—prioritizing Personal engagement, Energy, Attitude, Knowledge, and Speed—to every guest, while maintaining high standards for image and costume guidelines that contribute to the brand’s distinctive customer experience. The role requires proficiency in performance-based scheduling, inventory control, and training program management, maintaining detailed documentation of employment and incidents. Furthermore, the manager navigates the challenges of a fast-paced work environment that includes exposure to typical restaurant operational conditions such as noise, kitchen fumes, and occasionally harsh cleaning chemicals.
This full-time leadership opportunity offers a challenging yet rewarding career path for individuals dedicated to operational excellence and team leadership within the dynamic hospitality sector. The manager functions as an ambassador of the Twin Peaks brand, setting the tone for professionalism and teamwork daily. With structured training provided—including mandatory completion of the Twin Peaks manager training program and compliance with food and alcohol service certifications—the position ensures that managers are well-equipped to succeed and grow within the company. Strong communication skills, particularly in English, and ideally Spanish, are valued to effectively engage with a diverse workforce and client base. Physical stamina is essential as the role involves extended periods of standing, walking, and some lifting.
Joining Twin Peaks as a manager means embracing a role that combines operational leadership with a passion for delivering memorable dining experiences, all while fostering a positive and high-performing team environment that drives the company’s continued success.
The Manager role at Twin Peaks is an integral leadership position responsible for directing and overseeing the operations of the store to ensure exceptional service, hospitality, and product quality. This role requires a dynamic individual with proven leadership experience in high-volume restaurant or bar environments to lead a motivated team of employees. The manager is tasked with not only driving sales performance but also managing costs, local store marketing initiatives, and recruitment efforts to build and maintain a strong workforce. This position demands adherence to company policies and legal regulations, especially concerning responsible alcohol service and workplace standards, including cleanliness, safety, and employee conduct.
Beyond operational oversight, the Twin Peaks Manager is expected to embody and enforce the brand’s unique culture by coaching, motivating, and developing all team members, including kitchen staff and the iconic Twin Peaks Girls. They must ensure consistent delivery of P.E.A.K.S. service—prioritizing Personal engagement, Energy, Attitude, Knowledge, and Speed—to every guest, while maintaining high standards for image and costume guidelines that contribute to the brand’s distinctive customer experience. The role requires proficiency in performance-based scheduling, inventory control, and training program management, maintaining detailed documentation of employment and incidents. Furthermore, the manager navigates the challenges of a fast-paced work environment that includes exposure to typical restaurant operational conditions such as noise, kitchen fumes, and occasionally harsh cleaning chemicals.
This full-time leadership opportunity offers a challenging yet rewarding career path for individuals dedicated to operational excellence and team leadership within the dynamic hospitality sector. The manager functions as an ambassador of the Twin Peaks brand, setting the tone for professionalism and teamwork daily. With structured training provided—including mandatory completion of the Twin Peaks manager training program and compliance with food and alcohol service certifications—the position ensures that managers are well-equipped to succeed and grow within the company. Strong communication skills, particularly in English, and ideally Spanish, are valued to effectively engage with a diverse workforce and client base. Physical stamina is essential as the role involves extended periods of standing, walking, and some lifting.
Joining Twin Peaks as a manager means embracing a role that combines operational leadership with a passion for delivering memorable dining experiences, all while fostering a positive and high-performing team environment that drives the company’s continued success.
Job Requirements
- must have leadership experience in high-volume restaurants and/or bars
- ability to effectively communicate in English
- Spanish communication skills are helpful
- ability to apply common sense and understanding to carry out simple and multi-step instructions
- ability to deal with standardized and changing situations
- ability to mathematically compute change, employee checkouts, and bank deposits
- must attend orientation and agree to policies
- must complete Twin Peaks manager training program prior to unsupervised work
- must complete all required training including food and alcohol certifications
- ability to stand for up to 10 hours and perform physical activities such as lifting up to 40 pounds
- ability to work in noisy, humid, and smoke-exposed environments
Job Qualifications
- leadership experience in high-volume restaurants or bars
- effective communication skills in English, Spanish helpful
- ability to apply common sense in routine and variable situations
- strong mathematical skills for cash handling and deposits
- completion of Twin Peaks manager training program
- compliance with food and alcohol service certification requirements
- ability to coach and motivate team members
- capability to manage multiple responsibilities under fast-paced conditions
- commitment to uphold company policies and brand standards
Job Duties
- follow proper Twin Peaks Girl Audition Guidelines
- uphold standards of cleanliness per Health Code and Quality Assurance Checks
- ensure alcohol is served responsibly and legally
- drive sales through teamwork and local marketing
- hold kitchen staff accountable to safety and sanitation standards
- handle cash management duties including drawers, checkouts, and deposits
- address discrimination or harassment issues according to policy
- maintain a positive work atmosphere free of intimidation or poor performance
- coach and counsel team members effectively
- teach, motivate, and coach all employees including kitchen and Twin Peaks Girls
- recruit and cast Twin Peaks Girls per Audition Guidelines
- enforce Steps of Service and motivate staff to provide P.E.A.K.S. service
- hold team members accountable for standards including Image & Costume Guidelines
- maintain organized training schedules and materials
- implement training and development programs including personal development
- manage Performance Based Scheduling execution
- practice sound inventory control
- dress and act professionally as a role model
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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