Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $47,600.00 - $67,200.00
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Benefits

Paid holidays
Paid Time Off
Annual anniversary rewards
annual scores reward
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
retirement savings plan
401(k) employer match
Tuition Reimbursement

Job Description

Atria Senior Living is a reputable company dedicated to creating communities where both employees and residents can thrive. As a leader in the senior living industry, Atria prides itself on fostering an environment that supports the professional growth of its employees while providing an exceptional living experience for its residents. The company operates multiple brands within the senior living sector, emphasizing quality care, comfort, and community in every residence. With a commitment to outstanding benefits and a supportive workplace culture, Atria Senior Living attracts individuals who are passionate about making a difference in the lives of seniors. The company offers competitive salary packages and career advancement opportunities, fostering a healthy work-life balance for its team members. Employees at Atria Senior Living enjoy generous paid holidays and paid time off, with additional annual anniversary rewards that start at $500 for full-time employees, further incentivizing loyalty and dedication. The benefits package also includes comprehensive health, dental, vision, and life insurance options, alongside a retirement savings plan featuring a 401(k) employer match. For employees in U.S.-based communities, tuition reimbursement programs are available to encourage continued education and professional development. Overall, Atria Senior Living values its staff, supporting their growth and recognizing their contributions to the community.

The role being offered is a full-time position with a salary range between $26.00 and $31.20 per hour, dependent on prior work history and experience. This position is centered on the overall operations and service of meals across all dining venues within the community. The individual hired will play an integral role in managing the dining experience to ensure residents receive high levels of customer service and enjoy a restaurant-style dining atmosphere. Responsibilities include hiring, training, and performance management of the wait staff working in all dining venues, maintaining quality enhancement standards, and leading dining service operations. The role also requires strong organizational skills to maintain cleanliness and orderliness of the dining areas, managing staff schedules according to resident census and budgets, and assisting with menu planning based on resident preferences. Working closely with the Director of Culinary Services and the Executive Director, the role supports the execution of dining enhancement programs, special events, banquets, and theme meals, effectively acting as a bridge between culinary staff and residents to ensure satisfaction. Communication and leadership are key components of this position, as duties include conducting meetings, handling resident feedback, and coaching staff to provide excellent service. The successful candidate will also have fiscal responsibility for managing budgets related to dining room supplies, uniforms, payroll, and other associated areas. This role not only demands a keen eye for detail and customer satisfaction but also offers a chance to be part of an engaged team that values quality and service excellence in senior living communities.

Job Requirements

  • High school diploma or general education degree (GED)
  • Two years of experience in front of the house supervision
  • Strong organization and time management skills
  • Basic computer skills including Microsoft Word and Excel
  • Able to carry a tray with at least six meals and/or beverages at any given time

Job Qualifications

  • High school diploma or general education degree (GED)
  • Two years of experience in front of the house supervision
  • College or culinary institute degree preferred
  • Strong organization and time management skills
  • Basic computer skills including Microsoft Word and Excel
  • Able to carry a tray with at least six meals and/or beverages at any given time

Job Duties

  • Provide high levels of customer service and create a restaurant style dining atmosphere
  • Work closely with Director of Culinary Services and Executive Director to keep residents satisfied with food, service, and dining programs
  • Assist with the preparation and execution of the Art of Atria Dining enhancement programs
  • Review the daily menu with residents and staff
  • Orient new residents to menus, dining room hours, and dress code for dining venue
  • Solve issues before they become problems or complaints
  • Assist with room service delivery according to Company policy
  • Document and report resident attendance for meals
  • Train and uphold Quality Enhancement standards at all times
  • Create dining staff cleaning schedules and task lists and hold staff accountable for completion of cleaning duties and tasks
  • Ensure that staff handles dishes, silverware, glassware according to Company guidelines and food handling guidelines
  • Maintain dining room in a clean, crisp, upbeat atmosphere at all times
  • Visually confirm that all tables are set according to Atria Standards
  • Ensure that dining room floors are clean and receive regular maintenance (sweeps and mops as necessary)
  • Ensure that trash/refuse containers are emptied and kept clean
  • Ensure that beverage equipment, ice cream freezer, wait staff refrigeration, food, and supply storage areas are kept clean and in good working condition
  • Verbally and visually confirms resident satisfaction through out meals
  • Assist with the transportation and storage of food and supplies
  • Ensure that the dining room side work is completed prior to the end of each shift
  • Hold staff accountable to maintain cafe and hospitality stations according to Atria Standards
  • Interview, hire, coach, train and develop wait staff
  • Conduct ongoing and annual performance appraisals given to assigned staff
  • Coach and train new and current wait staff to provide high levels of customer service and proper serving techniques
  • Assist Director of Culinary Services with back of the house operations as needed
  • Assist with preparation and execution of special events, banquets, and theme meals
  • Communicate the resident likes and dislikes to the cooks and Director of Culinary Services
  • Communicate complaints and compliments in the dining room to the cooks and Director of Culinary Services
  • Conduct pre-meal stand up meetings in the kitchen prior to meal service in the absence of the Director of Culinary Services and/or Chef
  • Attend resident Food for Thought meetings and lead meeting in the absence of the Director of Culinary Services and/or Chef
  • Attend and participate in monthly department meetings/in-services
  • Notify the Director of Culinary Services when mechanical problems occur with equipment
  • Manage the schedules in accordance to resident census and budgets
  • Communicate resident and guest food order accurately in order to avoid food waste
  • Manage the budget for such items as table linen, table setting supplies, uniforms, payroll and special events
  • Assist the Director of Culinary Services and Chef in the planning and development of menus based on resident likes and dislikes
  • Ensure that safety and security procedures are followed
  • May perform other duties as assigned or requested

Job Criteria

Experience

Mid Level (3-7 years)


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