Restaurant Manager

Metro Franchising is a highly recognized multi-brand franchise operator, known notably as the Multi-Brand Operator of the Year for 2016 and 2017, and boasting an impressive streak as a Certified Developer for eight consecutive years. With over two decades of experience, Metro Franchising has grown to be one of the largest franchisees for Dunkin' Donuts and Baskin Robbins within the New York Metropolitan area. Their restaurant locations span across Brooklyn, Queens, Bronx, Nassau, and Suffolk Counties, making them a formidable presence in the regional food and beverage industry.

The company's core philosophy centers around a 'People First' culture which drives their commitment towards providing unparalleled quality and service to their guests. This culture has fostered a work environment where the growth and development of team members are prioritized, resulting in sustainable career opportunities and strong internal leadership development. In fact, all management positions within Metro Franchising are filled internally, with approximately 90% of their field leadership having commenced their careers right within their restaurant teams. This approach underscores their mission to nurture talent from within, creating a resilient and dedicated workforce.

Metro Franchising operates with a clear mission statement – they are a results-oriented organization that places the guest as their number one priority. Teamwork is at the heart of their success, and employees are equipped with the essential tools and processes needed to achieve results systematically. The organization strongly believes that business excellence is achieved through a combination of quality, integrity, and consistency, values that are intensely embedded in every level of the company's operation.

In recognition of its employees’ efforts, Metro Franchising has a robust Rewards & Recognition program that allows associates to acknowledge the achievements and strong values demonstrated by their coworkers. This fosters a positive work environment where contributions are noticed and appreciated.

Moreover, the company exemplifies a deep commitment to community support. They actively contribute to important local causes and charities including The Joy in Childhood Foundation, St. Jude Children’s Research Hospital, The Viscardi School, and The Family Center for Autism. This community-centric approach reflects the heartfelt values of Metro Franchising beyond its business operations.

As an equal employment opportunity employer, Metro Franchising ensures that all qualified applicants are considered without discrimination based on race, color, religion, sex, national origin, disability status, protected veteran status, or any other protected characteristic. This inclusive hiring approach aligns with their strong commitment to maintaining a diverse and respectful workplace.

The Restaurant Manager position offered at Metro Franchising plays a pivotal role in continuing the tradition of excellence. Restaurant Managers are entrusted with the responsibility of developing dedicated teams to consistently deliver great guest experiences alongside achieving profitable sales growth. They manage overall restaurant operations in adherence to Dunkin' Donuts standards, ensuring every aspect of the guest experience meets or exceeds expectations.

The role is full-time and classified as exempt, offering a starting pay rate from $1,275 per week. This leadership position demands someone who can promote a team environment by fostering respect, coaching and recognizing achievements, resolving concerns, and maintaining effective communication. The manager is also in charge of hiring, training, and staffing planning to align with guest and business needs.

Operational excellence is a major focus, requiring the manager to lead by example in guest service, uphold brand standards, complete mandatory training such as ServSafe certification, and empower the team to innovate in driving business results. Financial effectiveness is equally important, including controlling labor and food costs, maintaining cash controls, and ensuring safety and cleanliness throughout the restaurant.

The ideal Restaurant Manager brings strong verbal and written communication skills, financial management acumen, and supervisory experience in restaurant or retail settings. They need to be passionate about achieving results, adept in problem-solving, and effective at team building and conflict management. They actively coach and develop employees, preparing them for success in an empowering leadership role.

Position location is at 102 - Oakland Gardens, 61-58 Springfield Blvd, and the company is currently accepting applications for this exciting leadership role.