Restaurant Manager

Wilmington, DE, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $56,000.00 - $60,000.00

Work Schedule

Standard Hours

Benefits

401(k)

401(k) matching

Dental Insurance

employee discount

Health Insurance

Life insurance

Paid Time Off

Paid training

Referral program

weekly pay

Employee perks program

Job Description

PJ Whelihan's Restaurant + Pub in Lawrence Park is a vibrant neighborhood establishment known for delivering exceptional guest experiences. Established with a name paying tribute to the founder's grandfather, PJ Whelihan's offers a unique atmosphere at each location while maintaining a strong community focus. The restaurant is famous for its wings, which have become a beloved community tradition, and it features an impressive TV package making it the ultimate destination for sports fans. The bustling bar boasts a large selection of beers on tap, including the signature PJW Copper Lager brewed by Victory Brewing Company. PJ Whelihan's combines a warm, welcoming ambiance with quality food and drink, making it a staple for both locals and visitors seeking an engaging and enjoyable hospitality experience.

The Front of House (FOH) Manager role at PJ Whelihan's Restaurant + Pub plays a crucial part in the smooth operation of the restaurant's daily functions. Reporting to the Assistant General Manager or General Manager, the FOH Manager supports planning, organizing, and training efforts aimed at achieving the restaurant’s objectives. Overseeing multiple facets such as sales, labor and food costs, employee hiring and retention, guest service, food quality, and sanitation, this role requires a proactive and dedicated individual who can foster a positive and productive work environment. The FOH Manager ensures that every guest feels welcomed and receives responsive, friendly service, while also providing support and check-ins with servers and hostess staff to maintain high service standards. This position also involves safeguarding cash handling, partnering with the General Manager on employment decisions, stepping into various roles as needed, and maintaining compliance with health, safety, and labor regulations.

PJ Whelihan's commitment to its employees is evident in its focus on development and retention, creating opportunities for growth within the company. The restaurant group has nurtured many careers, with employees advancing from serving roles to management. The FOH Manager role reflects this culture of support and growth, offering a chance to lead a dedicated team while contributing to the ongoing success and reputation of PJ Whelihan's. With a salary range of $56,000 to $60,000 per year and an array of benefits, the position appeals to candidates passionate about hospitality, leadership, and community engagement. PJ Whelihan's continues to evolve, innovate, and elevate the dining experience, making it a dynamic place to build a rewarding career in restaurant management.

Job Requirements

At least 1 year of supervisory experience in a high-volume, full-service restaurant concept
ServSafe Certification required
Ability to lead and make decisions using restaurant management guidelines
Ability to analyze P&L statements and work within a budget
A friendly, approachable attitude and ability to communicate effectively to employees, management and guests
Have a can-do attitude, initiative, and the willingness to learn and execute quickly
Ability to manage multiple priorities and tasks
Possess basic computer skills and the ability to work with a scheduling, time and attendance and POS system

Job Qualifications

At least 1 year of supervisory experience in a high-volume, full-service restaurant concept
ServSafe Certification required
Ability to lead and make decisions using restaurant management guidelines
Ability to analyze P&L statements and work within a budget
A friendly, approachable attitude and ability to communicate effectively to employees, management and guests
Have a can-do attitude, initiative, and the willingness to learn and execute quickly
Ability to manage multiple priorities and tasks
Possess basic computer skills and the ability to work with a scheduling, time and attendance and POS system

Job Duties

Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times
Must be present and supportive for servers and hostess staff and check-in with guests to validate service consistently meets standards
Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment
Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
Partner with the General Manager in making employment and termination decisions
Fill in where needed to ensure guest service standards and efficient operations in Front or Back of the House
Continually strive to develop your staff in all areas of service, food presentation, safety and sanitation
Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner
Provide timely and constructive feedback and coaching to employees regarding their performance
Assist General Manager to develop, plan and carry out restaurant marketing, advertising and promotional activities and campaigns
Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures
Schedule servers and hostesses as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met
Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests