Restaurant Manager

Coastal Franchising, LLC operates Dunkin', a renowned brand established in 1950 and recognized as America’s favorite all-day, everyday stop for coffee and baked goods. Dunkin' holds a leadership position in multiple categories, including hot regular, decaf, and flavored coffee, as well as donuts, bagels, and muffins. With over 13,100 restaurants spread across 41 countries worldwide, Dunkin' has maintained a loyal customer base consistently ranking No. 1 in customer loyalty in the coffee category by Brand Keys for 14 consecutive years. Headquartered in Canton, Massachusetts, Dunkin' is an integral part of the Dunkin' Brands Group, Inc. family of companies, known for its commitment to quality, innovation, and exceptional service.

The Restaurant Manager role at Dunkin' is pivotal to the successful operation and growth of the restaurant. This full-time position involves providing strong, positive leadership to the Dunkin' team to ensure outstanding guest experiences and operational excellence. The manager is responsible for fostering a welcoming, guest-first environment while adhering strictly to Dunkin' and franchisee standards, including compliance with all relevant laws and regulations. Key responsibilities include hiring, training, and developing employees, communicating job expectations, and managing team performance through coaching, feedback, and disciplinary actions when necessary.

Operationally, the Restaurant Manager ensures that all shifts are staffed adequately, maintains a safe and healthy environment by enforcing food safety and sanitation guidelines, and upholds brand standards consistently. They also engage in preparing and executing action plans that improve productivity, quality, and guest service while conducting audits to identify areas for system improvements. Profitability management is another crucial aspect of the role, requiring the manager to control costs, maximize profitability, and execute timely marketing promotions and new product rollouts with corresponding team training and marketing strategies. Setting sales goals and tracking performance metrics to achieve business objectives are also integral duties.

The ideal candidate is fluent in English, possesses strong financial management and math skills, and has experience in restaurant, retail, or supervisory roles. Must be at least 18 years old where applicable and hold a high school diploma or equivalent. The role demands strong competencies in guest focus, passion for excellence, problem-solving, interpersonal relationships, team building, conflict management, employee development, and business acumen. The manager promotes a culture of urgency in guest service, resolves guest concerns effectively, drives team performance, and implements business solutions innovatively.

Dunkin' offers a competitive pay structure that includes bonus pay and safety bonuses, reflecting its commitment to rewarding performance and maintaining operational excellence. Employee benefits include a flexible schedule, paid time off, and comprehensive health benefits encompassing medical, dental, and vision insurance. This position offers an exciting career path for individuals dedicated to leading teams and enhancing the guest experience in a dynamic restaurant setting.