Restaurant Manager

This Dunkin' Donuts/Baskin-Robbins restaurant is independently owned and operated under a franchise granted by DD Franchising LLC and BR Franchising LLC respectively. It is important to note that you are applying to work with a franchisee of Dunkin' Donuts/Baskin-Robbins, not directly with Dunkin' Brands, Inc. or any of their affiliates. The franchisee is the sole employer and is responsible for setting wage and benefit programs, which may vary among franchisees. The Dunkin' Donuts trademarks, logos, and designs are trademarks of DD IP Holder, LLC, used under license. Similarly, the Baskin-Robbins trademarks, logos, and designs are trademarks of BR IP Holder, LLC, and are used under license.

This restaurant operates under the Dunkin' brand and is located at 682 Boulevard NE, Atlanta, GA 30308. The property number is 350432. As a leading player in the quick-service restaurant (QSR) industry, Dunkin' Donuts/Baskin-Robbins is recognized for delivering high-quality coffee, baked goods, and ice cream in a fast-paced environment. This setting requires a dedicated team of professionals who thrive on delivering exceptional guest experiences while maintaining operational excellence and profitability.

The role of the Restaurant Manager at this franchise is pivotal to the restaurant's overall success. The Restaurant Manager is responsible for developing a team committed to outstanding guest service and achieving profitable top-line sales. In this role, you will oversee all operational aspects of the restaurant, ensuring adherence to Dunkin' Donuts standards and brand protocols. You will foster a positive team environment by promoting respect, providing coaching, giving constructive feedback, recognizing achievements, and effectively communicating with all team members. Additionally, you will manage hiring, training, and development processes to build a skilled team that meets staffing requirements aligned with guest and business needs. Continuous learning and development are encouraged, and you are expected to hold yourself and your team accountable for their responsibilities and results.

A key focus of this role is operational excellence to maximize guest satisfaction. You will act as a role model for exceptional guest service, prioritize guest needs, and foster a sense of urgency among your team to meet and exceed guest expectations. Ensuring compliance with brand standards and operational systems is critical. Empowering your team to develop innovative solutions that drive business success will be a regular part of your leadership duties. Required training, including ServSafe certification, must be completed to uphold food safety and operational standards.

Profitability is another cornerstone of the position. You will drive sales by effectively executing restaurant standards and marketing initiatives. Managing labor, food, and cash costs through delegation and leadership will help maintain financial health. Ensuring the safety and security of both team members and guests by emphasizing preventative maintenance and cleanliness is essential. You will analyze business results and the restaurant environment to identify improvement opportunities, set achievable goals, and develop actionable plans with your team. Compliance with all related restaurant, brand, and franchisee policies is mandatory.

This role requires strong interpersonal skills to manage conflicts constructively and develop direct reports through honest feedback and coaching. The ideal candidate will have a passion for results, strong problem-solving abilities, and the capability to build effective teams through strategic staffing and empowerment. By joining this franchise as a Restaurant Manager, you become an integral part of a dynamic organization committed to delivering quality products and superior service, creating a positive impact on both guests and employees alike.