Restaurant Manager

Henderson, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

medical benefits

vision benefits

Dental benefits

bonus program

vacation

sick leave

employee meal program

CalSavers

growth opportunities

Job Description

Original Tommy's Hamburgers has been a beloved staple in the culinary world since 1946, renowned for serving the best burgers in a friendly and welcoming environment. As a family-owned restaurant, Original Tommy's prides itself on a rich tradition of quality and customer satisfaction that continues to thrive through decades of operation. The restaurant is celebrated not only for its iconic burgers but also for its unwavering commitment to providing outstanding customer service, maintaining high food quality standards, and fostering a positive atmosphere for both guests and staff. The establishment's longevity and success are driven by a passionate team dedicated to upholding these core values.

Joining Original Tommy's means becoming part of a legacy that values enthusiasm, professionalism, and teamwork. The company is currently seeking a skilled and dynamic Restaurant Manager to lead and inspire its exceptional team. This role is pivotal in ensuring smooth daily operations, from managing staff schedules and recruitment to overseeing the quality of food and customer experience. The Restaurant Manager will play an integral role in maintaining labor cost controls, conducting thorough training, and implementing safety protocols, all while embodying the company’s dedication to excellence.

As the Restaurant Manager, you will be responsible for supervising and coaching staff, managing hiring processes, and ensuring performance standards are met across the board. You will oversee operational activities including inventory management, cash handling, and compliance with food safety regulations. Your leadership will guarantee the restaurant meets its financial objectives through careful monitoring of labor, food, and supply costs, alongside initiatives to boost sales and customer satisfaction.

The role demands a high degree of discretion and independent judgment, requiring the manager to engage with customers positively and resolve any issues promptly to maintain the brand’s reputation. Maintaining compliance with legal, safety, and health standards is essential, alongside addressing maintenance needs and equipment upkeep. Furthermore, you will ensure that staff are well-trained, motivated, and adhere to company policies to promote an efficient and pleasant work environment.

Original Tommy's is committed to diversity and inclusion, providing equal opportunity employment and embracing applicants from all backgrounds. The company believes in second chance employment and supports fair hiring practices consistent with local, state, and federal laws. This approach reflects the company’s core values of respect and fairness, fostering a supportive workplace where every team member can grow and succeed.

Overall, this role offers a unique opportunity to contribute to a historic and thriving restaurant brand, where leadership, dedication, and customer service excellence are highly valued. Original Tommy’s offers a competitive environment enabling career growth, supported by a package of benefits including medical, dental, vision, employee meals, vacation, sick leave, bonuses, and more. If you have 5-7 years of relevant experience and a passion for restaurant management, this is the perfect chance to make a significant impact within a well-established and respected organization.

Job Requirements

5-7 years of relevant experience
Ability to manage multiple staff members
Knowledge of labor laws and compliance
Experience with cash management and Point of Sale systems
Strong leadership and communication skills
Ability to conduct training and development
Knowledge of food safety regulations
Competency with operational management tasks
Ability to resolve customer complaints professionally
Capability to maintain safety and equipment standards
High level of professionalism and teamwork
Ability to adhere to company policy and legal regulations

Job Qualifications

Previous experience in restaurant management
Proven track record of team leadership and staff development
Proficiency in scheduling and labor cost control
Experience with inventory and supply management
Strong organizational skills
Ability to analyze sales reports and operational data
Excellent problem-solving abilities
Certified food safety training
Competent in employee relations and conflict resolution
Ability to maintain compliance with OSHA and health standards
Excellent customer service skills
Strong interpersonal communication
Ability to work independently and make judgment calls

Job Duties

General management of the staff including hiring, training, coaching, directing performance, addressing under-performance, status changes, promotions, rate changes and terminations
Management of maintaining staff levels through recruiting, interviewing, completing pre-employment screening process and hiring new crew members to ensure restaurant has adequate coverage for business operations
Ensure store labor costs are managed through unit staff scheduling, adjustment of hours based upon revenue, crew meal periods and rest break management, complete timeclock alterations, ensure employees sign and approve daily break logs and timeclock punches
Conduct crew training
new hires, food preparation certifications, conduct regular observations and complete checklist for new hires and transferred employees, quarterly safety meetings
Complete operational duties including
daily and monthly closing paperwork, food inventory, food orders, disposal of expired food, daily revenue reconciliation, weekly invoice reconciliation, daily supply inventory, place supply orders, weekly and monthly inventory audits, print and distribute restaurant reports to appropriate parties
Conduct cash management duties including
register audits, cash management and orders from security guard company, daily safe audit, bank deposit preparation, sign bank deposit documentation from security guard pick-up
Manage the store Point of Sale System
add/delete employees, wage adjustments, crew & manager cards, key activation, inventory cost adjustments, report analysis
Ensure all crew members successfully complete Tommy’s Training Programs based upon position, lead safety and crew meetings and maintain all applicable documentation
Optimize profits by controlling food, beverage, supply and labor costs
increase sales by ensuring guest satisfaction and prompt problem resolution
Management of employee personnel files, labor law compliance and ensure safety and food certifications are current and properly documented
Ensures staff is aware of and complies with security and surveillance practices
Supervise and ensure the maintenance upkeep of equipment is to OSHA, state, federal and Company standards
refrigeration, HVAC, fire extinguishers, equipment cleaning services
Resolve customer incidents, complaints
responsible for Secret Shopper results by ensuring customer experience is to Tommy’s standard
Responsible for overall standards of the restaurant per the Visitation Checklist
Competent and knowledgeable with the duties of crew members, crew leads, assistant managers
Customarily and regularly exercises discretion and independent judgement in all aspects of the management of the Tommy’s restaurant operations assigned to manage
Respect customers, management and other employees
interact with customers in a pleasant and upbeat fashion
Demonstrate a high degree of professionalism in communication, attitude and teamwork
Demonstrate a high level of quality of work, attendance and appearance
Adhere to all Company policies, procedures and safety regulations
Adhere to all local, state and federal laws
Perform other duties assigned by manager related to your position