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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
medical benefits
vision benefits
Dental benefits
bonus program
vacation
sick leave
employee meal program
CalSavers
growth opportunities
Job Description
Original Tommy's Hamburgers has been a beloved staple in the culinary world since 1946, renowned for serving the best burgers in a friendly and welcoming environment. As a family-owned restaurant, Original Tommy's prides itself on a rich tradition of quality and customer satisfaction that continues to thrive through decades of operation. The restaurant is celebrated not only for its iconic burgers but also for its unwavering commitment to providing outstanding customer service, maintaining high food quality standards, and fostering a positive atmosphere for both guests and staff. The establishment's longevity and success are driven by a passionate team dedicated to... Show More
Job Requirements
- 5-7 years of relevant experience
- Ability to manage multiple staff members
- Knowledge of labor laws and compliance
- Experience with cash management and Point of Sale systems
- Strong leadership and communication skills
- Ability to conduct training and development
- Knowledge of food safety regulations
- Competency with operational management tasks
- Ability to resolve customer complaints professionally
- Capability to maintain safety and equipment standards
- High level of professionalism and teamwork
- Ability to adhere to company policy and legal regulations
Job Qualifications
- Previous experience in restaurant management
- Proven track record of team leadership and staff development
- Proficiency in scheduling and labor cost control
- Experience with inventory and supply management
- Strong organizational skills
- Ability to analyze sales reports and operational data
- Excellent problem-solving abilities
- Certified food safety training
- Competent in employee relations and conflict resolution
- Ability to maintain compliance with OSHA and health standards
- Excellent customer service skills
- Strong interpersonal communication
- Ability to work independently and make judgment calls
Job Duties
- General management of the staff including hiring, training, coaching, directing performance, addressing under-performance, status changes, promotions, rate changes and terminations
- Management of maintaining staff levels through recruiting, interviewing, completing pre-employment screening process and hiring new crew members to ensure restaurant has adequate coverage for business operations
- Ensure store labor costs are managed through unit staff scheduling, adjustment of hours based upon revenue, crew meal periods and rest break management, complete timeclock alterations, ensure employees sign and approve daily break logs and timeclock punches
- Conduct crew training
- new hires, food preparation certifications, conduct regular observations and complete checklist for new hires and transferred employees, quarterly safety meetings
- Complete operational duties including
- daily and monthly closing paperwork, food inventory, food orders, disposal of expired food, daily revenue reconciliation, weekly invoice reconciliation, daily supply inventory, place supply orders, weekly and monthly inventory audits, print and distribute restaurant reports to appropriate parties
- Conduct cash management duties including
- register audits, cash management and orders from security guard company, daily safe audit, bank deposit preparation, sign bank deposit documentation from security guard pick-up
- Manage the store Point of Sale System
- add/delete employees, wage adjustments, crew & manager cards, key activation, inventory cost adjustments, report analysis
- Ensure all crew members successfully complete Tommy’s Training Programs based upon position, lead safety and crew meetings and maintain all applicable documentation
- Optimize profits by controlling food, beverage, supply and labor costs
- increase sales by ensuring guest satisfaction and prompt problem resolution
- Management of employee personnel files, labor law compliance and ensure safety and food certifications are current and properly documented
- Ensures staff is aware of and complies with security and surveillance practices
- Supervise and ensure the maintenance upkeep of equipment is to OSHA, state, federal and Company standards
- refrigeration, HVAC, fire extinguishers, equipment cleaning services
- Resolve customer incidents, complaints
- responsible for Secret Shopper results by ensuring customer experience is to Tommy’s standard
- Responsible for overall standards of the restaurant per the Visitation Checklist
- Competent and knowledgeable with the duties of crew members, crew leads, assistant managers
- Customarily and regularly exercises discretion and independent judgement in all aspects of the management of the Tommy’s restaurant operations assigned to manage
- Respect customers, management and other employees
- interact with customers in a pleasant and upbeat fashion
- Demonstrate a high degree of professionalism in communication, attitude and teamwork
- Demonstrate a high level of quality of work, attendance and appearance
- Adhere to all Company policies, procedures and safety regulations
- Adhere to all local, state and federal laws
- Perform other duties assigned by manager related to your position
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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