Restaurant Manager

Baltimore, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

competitive salary

Health Insurance

Paid Time Off

Employee Discounts

Retirement plan options

Professional development opportunities

flexible scheduling

Job Description

Blackwall Hitch is a distinguished fine dining restaurant known for its commitment to delivering exceptional culinary experiences paired with outstanding customer service. As a prominent player in the restaurant industry, Blackwall Hitch has built a reputation for its elegant atmosphere, high-quality menu offerings, and dedication to guest satisfaction. Located in upscale neighborhoods, the establishment prides itself on blending classic and contemporary elements in both its cuisine and ambiance, attracting a clientele that appreciates both innovation and tradition in dining. Blackwall Hitch not only emphasizes its culinary excellence but also fosters a vibrant working environment that encourages professional growth and leadership development within its team.

The role of a Restaurant Manager at Blackwall Hitch is critical to maintaining the restaurant's operational excellence and reputation. This position is tailored for experienced leaders who aspire to advance in the field of restaurant management and are passionate about delivering superior customer service while ensuring the smooth functioning of restaurant operations. Blackwall Hitch offers a competitive salary along with benefits, making this an attractive opportunity for management professionals seeking both career advancement and a supportive workplace.

A Restaurant Manager at Blackwall Hitch is entrusted with overseeing daily restaurant functions, ensuring that service standards are continually met and exceeded. The manager identifies and delegates responsibilities to shift leaders and staff, promoting teamwork and operational efficiency. Acting as the General Manager’s deputy in their absence, the Restaurant Manager ensures that the restaurant’s culture and values are upheld with integrity and passion.

Key responsibilities include training and coaching the team, monitoring food quality, safety, and cleanliness standards, and controlling labor and product costs to meet financial goals. By consistently reviewing operations and staff performance, the Restaurant Manager drives continuous improvement and innovation within the restaurant. They also play a vital role in creating a positive guest experience by engaging with customers, understanding their needs, and ensuring every guest receives personalized and attentive service.

In addition, the Restaurant Manager manages systems such as the Micros POS, assists with new menu implementation, and supports the restaurant during staffing challenges. They are expected to be proactive in problem-solving and to provide ongoing feedback and development opportunities for their team members.

This position requires working in a fast-paced, high-volume fine dining environment, often involving night, weekend, and holiday shifts. Physical requirements include the ability to lift up to 10 pounds and work in a high-temperature kitchen environment for extended periods. Blackwall Hitch values managers who are adaptable, capable of taking direction, delegating effectively, and maintaining composure under pressure.

This comprehensive leadership opportunity at Blackwall Hitch offers a dynamic career path in restaurant management, ideal for individuals passionate about hospitality and operational excellence.

Job Requirements

Minimum of 3 years of management experience in a high-volume, fine dining operation
Reliable transportation
Ability to use touch-sensitive POS system
Ability to lift a minimum of 10 lbs
Ability to work in a high-temperature kitchen environment for extended periods
Ability to take direction and delegate responsibilities
Ability to work in a fast-paced environment
Availability to work nights, weekends, and holidays as needed

Job Qualifications

Management experience in a high-volume, fine dining operation
Proven leadership and team management skills
Strong communication and interpersonal abilities
Knowledge of food safety and sanitation standards
Ability to operate POS systems such as Micros
Experience in budget management and cost control
Customer service oriented with a focus on guest satisfaction

Job Duties

Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved
Effectively manage the restaurant in the absence of the General Manager
Manage operations with passion, integrity, and knowledge while promoting the culture and values of Blackwall Hitch
Implement new company policies and procedures by developing plans and instructing staff
Provide direction to shift leaders, and staff to achieve restaurant goals
Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement
Provide coaching and feedback to managers and staff and assess performance on and ongoing basis
Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations
Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness
Consistently monitor product and labor costs to remain within goals
Solicit guest feedback to understand the needs and wants of customers
Train and coach staff on guest services principles and practices
Follow Blackwall Hitch restaurant policies and procedures, including those for cash handing and safety/security
Monitor and maintain the Micros POS System
Assist in new menu implementation
Develop and implement creative solutions to areas of improvement
Assist in conducting staff and daily pre-shift meetings
Assist in any areas of the restaurant when staffing constraints require
Identify employee weaknesses and retrain as necessary