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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
competitive salary
Health Insurance
Paid Time Off
Employee Discounts
Retirement plan options
Professional development opportunities
flexible scheduling
Job Description
Blackwall Hitch is a distinguished fine dining restaurant known for its commitment to delivering exceptional culinary experiences paired with outstanding customer service. As a prominent player in the restaurant industry, Blackwall Hitch has built a reputation for its elegant atmosphere, high-quality menu offerings, and dedication to guest satisfaction. Located in upscale neighborhoods, the establishment prides itself on blending classic and contemporary elements in both its cuisine and ambiance, attracting a clientele that appreciates both innovation and tradition in dining. Blackwall Hitch not only emphasizes its culinary excellence but also fosters a vibrant working environment that encourages professional growth and leadership... Show More
Job Requirements
- Minimum of 3 years of management experience in a high-volume, fine dining operation
- Reliable transportation
- Ability to use touch-sensitive POS system
- Ability to lift a minimum of 10 lbs
- Ability to work in a high-temperature kitchen environment for extended periods
- Ability to take direction and delegate responsibilities
- Ability to work in a fast-paced environment
- Availability to work nights, weekends, and holidays as needed
Job Qualifications
- Management experience in a high-volume, fine dining operation
- Proven leadership and team management skills
- Strong communication and interpersonal abilities
- Knowledge of food safety and sanitation standards
- Ability to operate POS systems such as Micros
- Experience in budget management and cost control
- Customer service oriented with a focus on guest satisfaction
Job Duties
- Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved
- Effectively manage the restaurant in the absence of the General Manager
- Manage operations with passion, integrity, and knowledge while promoting the culture and values of Blackwall Hitch
- Implement new company policies and procedures by developing plans and instructing staff
- Provide direction to shift leaders, and staff to achieve restaurant goals
- Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement
- Provide coaching and feedback to managers and staff and assess performance on and ongoing basis
- Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations
- Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness
- Consistently monitor product and labor costs to remain within goals
- Solicit guest feedback to understand the needs and wants of customers
- Train and coach staff on guest services principles and practices
- Follow Blackwall Hitch restaurant policies and procedures, including those for cash handing and safety/security
- Monitor and maintain the Micros POS System
- Assist in new menu implementation
- Develop and implement creative solutions to areas of improvement
- Assist in conducting staff and daily pre-shift meetings
- Assist in any areas of the restaurant when staffing constraints require
- Identify employee weaknesses and retrain as necessary
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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