Dunkin' logo

Restaurant Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Career development opportunities
flexible scheduling

Job Description

Dunkin' is a leading global coffee and baked goods chain, known for its delicious offerings and commitment to quality and customer service. Established as a franchise, Dunkin' operates thousands of restaurants worldwide, emphasizing operational excellence, brand consistency, and excellent guest experiences. The company fosters a collaborative and supportive work environment, promoting leadership development, professional growth, and employee satisfaction. With a focus on innovation and community engagement, Dunkin' continues to be a preferred destination for customers seeking great-tasting beverages and fresh food items quickly and conveniently.

As a Restaurant Manager at Dunkin', you will play a pivotal role in ensuring the success of a single restaurant location by providing strong, positive leadership to your team. Your primary responsibility will be to deliver outstanding guest experiences through excellent service, operational efficiency, and engaging team management. You will be entrusted with upholding Dunkin' standards, franchisee policies, and legal requirements, ensuring the smooth operation of the restaurant every day. Your leadership will cultivate a guest-focused culture, motivating your team to meet and exceed brand expectations.

This role involves coordinating daily operations, including managing inventory, controlling costs, overseeing cash management, and ensuring compliance with health and safety standards. You will lead recruitment, onboarding, training, and ongoing development of restaurant team members, promoting a collaborative and productive team environment. Regularly communicating restaurant goals, priorities, and performance results to your team will be essential to align efforts and drive continuous improvement. Additionally, managing labor schedules to meet guest demand and supporting new product rollouts through training and marketing activities will be part of your responsibilities.

The ideal candidate will have previous leadership experience in retail, restaurant, or hospitality environments and possess strong business acumen and analytical skills. Proficiency in basic computer skills and fluency in English are essential, along with a willingness to learn, adapt, and embrace change. A college degree is preferred but not mandatory.

At Dunkin', you will develop crucial skills in management, teamwork, guest relations, and operational control while contributing to a nationally recognized brand. This role offers the opportunity to positively impact both the guest experience and the financial success of the restaurant, making it an excellent career stepping stone in the foodservice and hospitality industry. With a focus on maintaining high standards while fostering a strong team spirit, your leadership as a Restaurant Manager will be key to Dunkin's continued growth and guest satisfaction.

Job Requirements

  • Basic computer skills
  • Fluent in spoken and written English
  • Basic math and financial management skills
  • Previous leadership experience in retail, restaurant or hospitality
  • Ability to stand for long periods
  • Ability to perform repetitive motions including bending, stooping and reaching
  • Ability to lift packages if applicable
  • Ability to work in a small space
  • Willingness to wear headset if applicable

Job Qualifications

  • Previous leadership experience in retail, restaurant or hospitality
  • Basic computer skills
  • Fluent in spoken and written English
  • Basic math and financial management skills
  • College degree preferred
  • Strong analytical skills and business acumen
  • Ability to train and develop a team
  • Guest focused
  • Time management skills
  • Problem-solving skills
  • Ability to motivate others
  • Willingness to learn and embrace change
  • Strong communication skills

Job Duties

  • Perform responsibilities of restaurant team members
  • Lead team meetings
  • Deliver training to restaurant team members
  • Ensure brand standards, recipes and systems are executed
  • Create and maintain a guest focused culture
  • Review guest feedback and implement action plans
  • Communicate restaurant priorities, goals and results
  • Execute new product roll-outs including training, marketing and sampling
  • Maintain a safe, secure, and healthy environment
  • Control costs to maximize profitability
  • Complete inventory periodically
  • Complete weekly labor schedules
  • Complete vendor orders
  • Conduct self-assessments and action plans
  • Ensure restaurant budget is met
  • Manage cash over/short and cash management policy compliance
  • Engage with field operations team
  • Recruit, hire, onboard and develop team members
  • Plan, monitor, appraise and review employee performance
  • Coach team members to drive sales and guest satisfaction

Job Criteria

Experience

Mid Level (3-7 years)


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