Dunkin' logo

Restaurant Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

flexible schedule
Training and Development
advancement potential
Paid sick time
Medical insurance
Dental Insurance
Vision Insurance
Vacation pay
Yearly performance bonus
Free Shift Meals

Job Description

Dunkin' is a renowned leader in the coffee and baked goods industry, proudly serving as America's favorite all-day, everyday stop since its founding in 1950. With over 13,100 restaurants spanning 41 countries worldwide, Dunkin' has established itself as a market leader in hot and iced coffee, donuts, bagels, and muffins. The brand is deeply committed to quality, customer loyalty, and community involvement, earning the No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 consecutive years. Based in Canton, Massachusetts, Dunkin' is part of the Dunkin' Brands Group, Inc., and continues to grow by innovating and supporting its team members and franchisees alike.

As a Restaurant Manager at Dunkin', you will play a pivotal role in driving the overall operations of your store, contributing to the company’s mission to fuel America’s day. This position requires a dynamic leader who can manage local store marketing efforts, achieve sales and profit targets, and cultivate a supportive environment for the Restaurant Management Team and team members. Your leadership will directly impact team performance, employee engagement, and training initiatives, helping to maintain Dunkin’s reputation for excellence and customer satisfaction.

This role offers a fresh brew of benefits including a flexible schedule, best-in-class training programs, continuous learning opportunities, and the chance for career advancement. You will have the unique opportunity to work alongside a franchisee who is actively involved in the local community, fostering a close-knit team culture. Additional benefits include paid sick time, medical, dental, and vision coverage, vacation pay, yearly performance bonuses, free shift meals, and a collaborative partnership with upper management.

Dunkin' values all backgrounds and encourages individuals who are passionate about hospitality and customer service to apply, whether or not they are coffee lovers. This position is suited for someone with at least six months of experience in retail, restaurant, or hospitality management, exceptional time management skills, attention to detail, and a genuine passion for customer service. At Dunkin', you are not just joining a team, you become part of a supportive family dedicated to making every day better for its employees and customers alike.

Job Requirements

  • At least six months of retail, restaurant, or hospitality management experience
  • Must be 18 years of age or older per applicable law
  • Ability to perform in a fast-paced environment
  • Strong communication skills
  • Availability to work a flexible schedule
  • Commitment to providing excellent customer service

Job Qualifications

  • At least six months of retail, restaurant, or hospitality management experience
  • Exceptional time management skills
  • Strong attention to detail
  • Excellent guest service skills
  • Ability to lead a team effectively
  • Must be 18 years of age or older

Job Duties

  • Manage overall restaurant operations including local store marketing
  • Achieve sales and profit goals
  • Lead and support the Restaurant Management Team and team members
  • Implement performance and engagement initiatives
  • Conduct training programs for team members
  • Foster a positive work environment
  • Collaborate closely with franchisee and upper management

Job Criteria

Experience

Mid Level (3-7 years)


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