
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
team environment
Job Description
Caesars New Orleans Casino & Hotel is a premier destination property located in the heart of New Orleans, Louisiana. Recognized as a City Business "Best Places to Work" honoree and named the "#1 Large Employer" in the New Orleans area by the Times-Picayune Top Workplaces program, Caesars New Orleans exemplifies a commitment to excellence, employee satisfaction, and delivering unforgettable guest experiences. This renowned casino and hotel are part of Caesars Entertainment, the largest casino-entertainment company in the United States and one of the world's most diversified casino-entertainment providers. Since its inception in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions, and acquisitions. Its flagship brands include Caesars®, Harrah's®, Horseshoe®, and Eldorado®, and the company operates with a clear focus on loyalty, value, impeccable service, operational excellence, and technological innovation. The Caesars New Orleans team prides itself on a strong foundational mission, vision, and set of values that emphasize teamwork, exceptional service, and trailblazing leadership in the entertainment industry.
The Restaurant Host/Hostess position at Caesars New Orleans Casino & Hotel plays a vital role in enhancing guest satisfaction by providing a warm, friendly, and efficient greeting and seating service in the assigned dining area. The role requires maintaining a positive attitude and exhibiting enthusiasm that creates positive energy and makes every guest feel welcomed and valued. This position is responsible for managing the flow and seating arrangements in the dining room, ensuring that food servers and bus persons are present according to schedule, and maintaining cleanliness and order within the dining area. The Host/Hostess is also tasked with handling guest complaints by reporting issues to management and ensuring proper check and cash control procedures are followed during transactions involving checks, comps, food coupons, and Player cards.
Key responsibilities also include creating a dynamic atmosphere that celebrates guests’ experiences, including promoting Caesars Rewards programs and card membership to encourage ongoing patronage and loyalty. The Restaurant Host/Hostess is expected to anticipate guest needs, provide flawless service, and ensure guest satisfaction by resolving service-related issues effectively. In addition, the position demands readiness to serve in a fast-paced, high-volume environment while building strong relationships with guests through warm greetings and personal attention. The role requires physical stamina including the ability to stand for extended periods, good vision and hearing, manual dexterity, and the capability to handle multiple tasks under time constraints without compromising service quality.
This is an excellent opportunity for individuals with experience in fine dining hospitality who are passionate about guest service and eager to contribute to a dynamic team in a prestigious entertainment venue. Caesars New Orleans Casino & Hotel offers a supportive work environment where team members embrace the spirit of creating extraordinary experiences and growing their careers. The company’s commitment to social responsibility through its PEOPLE PLAN framework ensures inclusive growth for employees and the community. Join the Caesars family to be part of a team that embodies the mission "Create the Extraordinary," vision "Create spectacular worlds that immerse, inspire and connect you," and values "Together We Win," "All In On Service," and "Blaze the Trail." If you are ready to create some magic, explore the Restaurant Host/Hostess position and take the next step in your hospitality career with Caesars New Orleans.
The Restaurant Host/Hostess position at Caesars New Orleans Casino & Hotel plays a vital role in enhancing guest satisfaction by providing a warm, friendly, and efficient greeting and seating service in the assigned dining area. The role requires maintaining a positive attitude and exhibiting enthusiasm that creates positive energy and makes every guest feel welcomed and valued. This position is responsible for managing the flow and seating arrangements in the dining room, ensuring that food servers and bus persons are present according to schedule, and maintaining cleanliness and order within the dining area. The Host/Hostess is also tasked with handling guest complaints by reporting issues to management and ensuring proper check and cash control procedures are followed during transactions involving checks, comps, food coupons, and Player cards.
Key responsibilities also include creating a dynamic atmosphere that celebrates guests’ experiences, including promoting Caesars Rewards programs and card membership to encourage ongoing patronage and loyalty. The Restaurant Host/Hostess is expected to anticipate guest needs, provide flawless service, and ensure guest satisfaction by resolving service-related issues effectively. In addition, the position demands readiness to serve in a fast-paced, high-volume environment while building strong relationships with guests through warm greetings and personal attention. The role requires physical stamina including the ability to stand for extended periods, good vision and hearing, manual dexterity, and the capability to handle multiple tasks under time constraints without compromising service quality.
This is an excellent opportunity for individuals with experience in fine dining hospitality who are passionate about guest service and eager to contribute to a dynamic team in a prestigious entertainment venue. Caesars New Orleans Casino & Hotel offers a supportive work environment where team members embrace the spirit of creating extraordinary experiences and growing their careers. The company’s commitment to social responsibility through its PEOPLE PLAN framework ensures inclusive growth for employees and the community. Join the Caesars family to be part of a team that embodies the mission "Create the Extraordinary," vision "Create spectacular worlds that immerse, inspire and connect you," and values "Together We Win," "All In On Service," and "Blaze the Trail." If you are ready to create some magic, explore the Restaurant Host/Hostess position and take the next step in your hospitality career with Caesars New Orleans.
Job Requirements
- High school diploma or equivalent preferred
- minimum one year hostess experience at a fine dining restaurant preferred
- ability to read and write English sufficiently
- ability to stand for 8 hours
- normal vision and hearing range
- eye/hand coordination and manual dexterity
- ability to distinguish letters, symbols, and colors
- ability to handle heavy business volume in a timely manner
- neat and clean in appearance
- physically fit to perform duties
- ability to stand, walk, kneel, bend for extended periods
- ability to make repeating movements of arms, hands, wrists
- ability to express ideas verbally and perceive sound
- manual dexterity and ability to work with hands above shoulders
- ability to turn or twist body parts
- ability to tolerate exposure to heat, cold, chemicals, and noisy environment
Job Qualifications
- High school diploma or equivalent preferred
- minimum one year hostess experience at a fine dining restaurant preferred
- ability to read and write English sufficiently
- consistently displays extraordinary service with a positive attitude
- some knowledge of food service
Job Duties
- Maintains an upbeat and positive attitude
- greets and seats guests in assigned dining area
- provides assistance to guests and team members
- maintains order and cleanliness in dining room
- reports complaints to management
- ensures proper scheduling and station assignments for servers and bus persons
- handles checks, comps, food coupons, and Player cards
- promotes Caesars Rewards programs and card membership
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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