Restaurant Host/Hostess - E. 55th Street Marina

Cleveland Metroparks is a renowned public park district in the Cleveland, Ohio area, dedicated to preserving natural spaces and providing recreational opportunities for the community. The organization operates several dining establishments within its parks, aiming to offer exceptional guest experiences in a relaxing and scenic environment. Known for its commitment to both environmental stewardship and community engagement, Cleveland Metroparks provides a variety of services and events designed to enhance the quality of life for residents and visitors alike. It is an inclusive employer that values dedication, customer service, and teamwork among its staff.

The role of the Host/Hostess at Cleveland Metroparks is vital in ensuring the smooth operation of the park’s dining facilities. This position involves managing the timely and efficient seating of guests, greeting them warmly upon arrival, and maintaining a welcoming atmosphere. The Host/Hostess is responsible for assigning patrons to tables that best suit their needs while adhering to rotation procedures to ensure servers receive an equitable number of seatings. This position also requires answering phones for reservations, handling customer inquiries, and transferring calls to appropriate staff members. The Host/Hostess functions as the initial point of contact, delivering excellent customer service that contributes significantly to guests’ overall satisfaction.

In addition to guest relations, the Host/Hostess helps maintain a clean and safe dining environment, ensuring compliance with health department regulations. They assist restaurant staff as needed and promptly communicate any issues or concerns to supervisors. Safety is a high priority in this role, requiring the Host/Hostess to respond proactively to hazardous situations or potentially unsafe conditions to protect coworkers, guests, and themselves.

Candidates for this position must be personable, outgoing, and demonstrate initiative. Previous experience in a restaurant setting is preferred but not required. Effective communication skills are essential, including the ability to speak and write clearly, concisely, and persuasively using correct grammar, spelling, and punctuation. The Host/Hostess must be capable of working cooperatively with others, performing with considerable independence, and managing duties with a high degree of accuracy and organization.

This is a flexible schedule position that requires availability during evenings, weekends, and holidays to meet the needs of the dining operations within the parks. Employees are expected to maintain regular and predictable attendance. Working at Cleveland Metroparks offers an exciting opportunity to be part of a team committed to creating memorable experiences for the public while working in a dynamic, outdoor environment that values safety, hospitality, and community engagement.