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Restaurant Host/Hostess

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) with Company Match
Tuition Assistance
discounted room rates
Training and Development

Job Description

Concord Hospitality is a reputable and esteemed hotel and hospitality management company known for delivering exceptional guest experiences and upholding high standards of service excellence. With a strong commitment to quality, integrity, community involvement, profitability, and fun, Concord has established itself as a leader in the hospitality industry. The company manages a diverse portfolio of hotels and resorts, emphasizing an inclusive and supportive workplace culture that nurtures professional growth and development. Concord Hospitality values its associates, providing them with comprehensive training, competitive benefits, and opportunities to advance their careers. The company's inclusive mission is to be a "Great Place to Work for All," supporting diversity and inclusion at every level. This ethos makes Concord Hospitality not only a desirable place for guests but also a sought-after employer within the hospitality sector.

The role of Restaurant Host/Hostess at Concord Hospitality is integral to creating a welcoming and enjoyable dining experience for all guests. This friendly and professional position involves greeting and seating guests promptly and courteously, managing guest flow to ensure proper seating arrangements for servers, as well as handling phone calls, reservations, and special requests efficiently. The Restaurant Host/Hostess also takes to-go orders and assists with table setting and dining room maintenance during peak periods, helping to maintain the smooth operation of the restaurant and lounge. The role requires multitasking ability, a pleasant demeanor, and strong communication skills to perform effectively in a fast-paced environment.

As a vital team player in the restaurant, the Host/Hostess is often the first point of contact for guests, setting the tone for the overall hospitality experience. This role demands a professional appearance and a customer-service oriented attitude, emphasizing friendliness and outgoing personality traits. Underpinning these responsibilities is Concord’s commitment to providing a supportive and inclusive work environment where every associate feels valued and empowered to succeed. Full-time associates enjoy competitive wages, comprehensive medical, dental, and vision plans, life insurance, disability options, a 401(k) plan with company match, tuition assistance, discounted hotel rates, and various training and development programs. Joining Concord Hospitality as a Restaurant Host/Hostess offers the opportunity to advance a career within a dynamic and rewarding hospitality company that prioritizes both guest satisfaction and employee wellbeing.

Job Requirements

  • high school diploma or equivalent
  • previous experience in customer service or hospitality preferred
  • excellent interpersonal skills
  • ability to stand for extended periods
  • availability to work flexible hours including evenings, weekends, and holidays

Job Qualifications

  • friendly, outgoing, and customer-service oriented
  • professional appearance and demeanor
  • ability to multitask in a fast-paced environment
  • team player with strong communication skills

Job Duties

  • greet and seat guests promptly and courteously
  • manage guest flow to ensure proper seating for servers
  • handle phone calls, reservations, and special requests
  • take to-go orders as needed
  • assist with table setting and dining room maintenance during peak periods
  • perform other duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


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