Restaurant Host/Hostess

Concord Hospitality is a prominent hospitality company known for its strong commitment to quality, integrity, community, profitability, and fun. The company's culture is founded on these five Cornerstones, which guide its operations and relationships with both guests and associates. Concord Hospitality manages a portfolio of hotels and lodging establishments, offering exceptional service and memorable experiences for travelers and guests. The company prides itself on creating a workplace that is supportive, inclusive, and rewarding, where team members are valued, trained, and provided with opportunities for career growth and development. Concord is recognized as a "Great Place to Work for All," reflecting its strong dedication to diversity, equity, and inclusion as an equal opportunity employer.

The role being offered is for a Restaurant Host/Hostess, a pivotal position within the hospitality and food service industry. This role focuses on creating a welcoming atmosphere for guests, ensuring that their dining experience begins on a positive note. The Host/Hostess is responsible for greeting and seating guests promptly and courteously, which helps set the tone for excellent customer service throughout the meal. Managing reservations and handling phone calls are important duties that contribute to smooth restaurant operations and guest satisfaction. In addition, the Host/Hostess manages guest flow to optimize seating arrangements and assist servers, which can significantly impact the efficiency of service during peak times.

Other responsibilities include taking to-go orders when necessary, assisting with table settings, and maintaining the dining area's appearance and readiness, particularly during busy periods. This role demands a friendly, outgoing personality with a professional appearance and a customer-service orientation. The ability to multitask in a fast-paced environment while maintaining composure and teamwork skills is critical. Strong communication abilities enhance the guest experience and support collaboration among staff.

This position offers an opportunity to be part of a well-established company that not only values high standards of customer service but also invests in its associates' well-being and career advancement. Concord provides competitive wages and a comprehensive benefits package for full-time associates, including medical, dental, vision, life insurance, disability options, 401(k) plans with company matching, and tuition assistance. Employees can also enjoy discounted room rates at Concord-managed hotels and access to various training and development programs that promote professional growth.

By joining Concord Hospitality as a Restaurant Host/Hostess, individuals become part of a team dedicated to excellence in hospitality, a culture of mutual respect, and a rewarding career path. This role is ideal for those who enjoy interacting with people, managing dynamic situations, and contributing to a guest-centered environment. Being the first point of contact for guests, the Host/Hostess plays a crucial role in ensuring that every dining experience aligns with Concord's vision of quality and fun, making it an exciting and fulfilling career opportunity.