Restaurant Host(ess) Council Room Part Time

Pueblo of Sandia is a renowned organization committed to excellence in hospitality and guest services within its various ventures, including restaurants and entertainment venues. Built on core values such as integrity, fairness, collaboration, communication, and recognition for outstanding performance, Pueblo of Sandia emphasizes the importance of fostering a qualified and motivated workforce. These principles contribute significantly to both immediate and ongoing success, making it an ideal environment for team members who want to grow professionally and contribute to a vibrant community atmosphere. The restaurant services at Pueblo of Sandia aim to offer guests a seamless and memorable dining experience, focusing on hospitality that exceeds expectations.

The role of the Restaurant Host/Hostess at Pueblo of Sandia is critical, serving as the first point of contact for guests entering the restaurant and bar. This position requires a warm, friendly, and professional demeanor to welcome guests, manage reservations efficiently, and seat guests promptly while ensuring a positive overall impression of the establishment. This job provides a unique opportunity to interact closely with guests and various staff such as servers, kitchen personnel, and management to ensure smooth operations and exemplary customer service. A Restaurant Host/Hostess must be organized, attentive, and capable of multitasking in a busy environment while maintaining excellent communication skills and a polished appearance.

In addition to greeting and seating guests, the host/hostess handles reservation calls, manages waitlists, and accurately records guest preferences and special requests. The role involves coordinating server assignments, assisting with 'to-go' orders, room service, and cash or credit transactions related to guest dining. Maintaining cleanliness and order in the dining area, supporting servers and bartenders, and ensuring guests are informed about wait times and amenities are also key components. This role demands not only a friendly and inviting personality but also the ability to resolve guest issues professionally and efficiently, thereby enhancing the overall guest satisfaction.

The position requires an individual who is punctual, reliable, and capable of working harmoniously with co-workers to foster a collaborative workplace culture. Physical requirements include standing and walking for extended periods, lifting, and occasionally performing duties that require agility and balance. Background checks and drug screenings are mandatory, underscoring the organization’s commitment to maintaining a safe and trustworthy environment. Overall, this role offers an enriching career path for individuals passionate about hospitality, looking to provide excellent guest experiences while working within a supportive and values-driven organization.