Restaurant Host(ess) Council Room Part Time

Albuquerque, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $10.13 - $12.03

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Flexible work schedule

Job Description

Pueblo of Sandia is a renowned organization committed to excellence in hospitality and guest services within its various ventures, including restaurants and entertainment venues. Built on core values such as integrity, fairness, collaboration, communication, and recognition for outstanding performance, Pueblo of Sandia emphasizes the importance of fostering a qualified and motivated workforce. These principles contribute significantly to both immediate and ongoing success, making it an ideal environment for team members who want to grow professionally and contribute to a vibrant community atmosphere. The restaurant services at Pueblo of Sandia aim to offer guests a seamless and memorable dining experience, focusing... Show More

Job Requirements

Must be at least 18 years of age
Must be able to successfully pass a stringent background investigation
Will require a pre-employment and random drug screening
Ability to stand and/or walk for more than four hours per day
Must be able to lift at least 25 pounds
Ability to work in a moderate physical activity environment
Willingness to follow basic safety precautions in a work environment with some physical risks
Ability to maintain a positive and professional demeanor
Must have strong communication skills
Ability to handle balancing, climbing, crawling, crouching, feeling, finger dexterity, grasping, hearing, kneeling, lifting, pulling, pushing, reaching, seeing, sitting, standing, stooping, talking as part of job duties

Job Qualifications

Must be at least 18 years of age
High school diploma, GED certification, or equivalent preferred
Relevant work experience or education may be substituted to satisfy education and/or experience
Ability to deal effectively and professionally with the general public
Strong organizational skills to manage reservations, seating arrangements, and guest requests efficiently
Ability to quickly address guest concerns or complaints and resolve issues to ensure satisfaction
Skills in working closely with staff to ensure smooth operations and guest satisfaction
Ability to provide warm and welcoming hospitality to guests
Ability to handle multiple tasks simultaneously
Excellent time management skills
Maintains highest standard of personal hygiene
Ability to work harmoniously and professionally with co-workers and supervisors

Job Duties

Greets guests as they arrive with a friendly and welcoming demeanor
Escorts guests to their tables, providing assistance as needed such as pulling out chairs and presenting menus
Answers phone calls and inquiries regarding reservations in a professional manner
Accurately records reservation details and special requests in the reservation booklet or system
Communicates special requests or VIP guests to the appropriate personnel
Maintains a positive attitude and professional appearance
Relays important information to guests such as wait times
Inspects dining and serving areas to ensure cleanliness and proper setup
Maintains contact with kitchen staff, management, serving staff, and customers to ensure dining details are handled properly and customers concerns are addressed
Takes to-go orders, checks, and ensures all items are given to customer correctly
Takes room service orders and notifies room service attendant
Performs daily transactions involving cash, credit cards, comps, and food vouchers
Assists in taking food to rooms for room service
Assists servers with drinks
Makes daily floor plans of rotations for servers
Packages takeout orders
Keeps track of all servers when not on floor to ensure guests are seated with an available server
Helps bussers buss tables when needed
Ensures guests have a great experience by not overwhelming the server or the bartender so they can give exceptional service
Places guests on wait list and calls or texts them when tables are available
Notifies kitchen of big parties
Confirms with front desk about amenities
Performs other job-related duties as assigned
Serves as the initial point of contact for guest inquiries in a courteous and attentive manner
Reflects trust, comfort, and understanding by demonstrating empathy for guests when problems occur
Resolves issues timely to ensure guest satisfaction and exceeding expectations
Possesses knowledge and understanding of all products and services offered
Builds relationships with guests based upon respect and confidence while maintaining a friendly and approachable demeanor

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

Don't Stop At One Job - There's More

Create a free profile

We'll match you with best jobs

Get job offers faster

Create Your Profile

Search For More Opportunities:

More Jobs Like This: