Restaurant Host(ess) Council Room Part Time

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $10.13 - $12.03
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Work Schedule

Standard Hours
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts

Job Description

The Pueblo of Sandia operates a distinguished restaurant and bar where guest experience is a top priority. Rooted in principles of integrity, fairness, collaboration, communication, and a strong recognition for performance excellence, this establishment is dedicated to creating an atmosphere where both guests and employees thrive. With a focus on attracting and retaining a qualified workforce, the Pueblo of Sandia provides ample opportunities for growth and ongoing success within the hospitality sector.

The role of Restaurant Host/Hostess at the Pueblo of Sandia is a vital position encompassing a blend of customer service, organizational skills, and team collaboration. As the first point of contact for guests entering the establishment, the Restaurant Host/Hostess ensures that each visitor feels welcomed and valued from the moment they step inside. This position is responsible for managing reservations accurately, promptly seating guests, and assisting in maintaining a clean and orderly environment within the dining and bar areas.

This role demands excellent interpersonal skills, professionalism, and a keen attention to detail. Hosts/Hostesses must efficiently handle multiple tasks such as greeting guests, answering reservation inquiries over the phone, communicating dietary or special requests to kitchen and service staff, and supporting servers and bartenders during busy periods. Their ability to manage guest expectations and provide seamless service encourages repeat patronage and contributes directly to the overall success of the restaurant.

The position also encompasses responsibilities such as taking to-go orders, assisting with room service requests, handling daily cash and credit transactions, and facilitating communication among all restaurant team members to ensure flawless operations. This dynamic role requires punctuality and reliability, alongside a positive attitude and presentable appearance in representing the Pueblo of Sandia's hospitality ethos.

Beyond guest interaction, the Restaurant Host/Hostess supports the efficient functioning of the dining area and collaborates closely with kitchen staff, management, and servers to uphold high standards of cleanliness, safety, and customer satisfaction. Physical demands include frequent standing, walking, lifting moderate weights, and navigating busy dining environments safely and effectively.

This job invites candidates who are not only passionate about hospitality but also committed to teamwork, professionalism, and excellence in guest service. The Pueblo of Sandia offers a work environment that values continuous improvement, mutual respect, and the personal development of its employees. Being part of this team means contributing to a memorable dining experience that reflects the culture and tradition of the Pueblo community.

Employment is subject to the successful completion of pre-employment checks including a background investigation and drug screening, in keeping with the Pueblo of Sandia's standards for safety and trustworthiness.

If you are motivated by service excellence and possess strong organizational and communication skills, the Restaurant Host/Hostess role at the Pueblo of Sandia awaits your expertise to foster an inviting and responsive dining atmosphere.

Job Requirements

  • Must be at least 18 years of age
  • able to successfully pass a stringent background investigation
  • able to pass pre-employment and random drug screening
  • ability to stand and/or walk for more than four hours per day
  • able to lift at least 25 pounds
  • capacity to work in moderate exposure to unusual elements such as extreme temperatures, dirt, dust, fumes, unpleasant odors, and/or loud noises
  • able to perform moderate physical activity
  • punctual and reliable attendance
  • ability to work collaboratively and respond quickly to guest needs

Job Qualifications

  • Must be at least 18 years of age
  • high school diploma, GED certification or equivalent preferred
  • strong organizational skills
  • ability to handle multiple tasks simultaneously
  • excellent time management skills
  • strong communication and interpersonal skills
  • ability to deal professionally with the public
  • ability to work harmoniously with co-workers and supervisors
  • maintain highest standard of personal hygiene
  • knowledge of customer service best practices
  • basic proficiency with reservation systems preferred

Job Duties

  • Greets guests as they arrive with a friendly and welcoming demeanor
  • escorts guests to their tables providing assistance as needed
  • answers phone calls and inquiries regarding reservations in a professional manner
  • accurately records reservation details and special requests
  • communicates special requests or VIP guests to appropriate personnel
  • maintains a positive attitude and professional appearance
  • relays important information to guests such as wait times
  • inspects dining and serving areas to ensure cleanliness and proper setup
  • maintains contact with kitchen staff, management, serving staff, and customers
  • takes 'to go' orders, checks, and ensures all items are given correctly
  • takes room service orders and notifies room service attendant
  • performs daily transactions involving cash, credit cards, comps, and food vouchers
  • assists in taking food to rooms for room service
  • assists servers with drinks
  • makes daily floor plans of rotations for servers
  • packages takeout orders
  • keeps track of all servers to ensure guests seated with available server
  • helps bussers buss tables when needed
  • ensures guests have a great experience by balancing server and bartender workload
  • places guests on wait list and notifies when table is available
  • confirms with front desk about amenities
  • punctual and regular attendance as per policy
  • performs other job-related duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


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