Restaurant Host or Hostess

The Ritz-Carlton Cleveland is a distinguished luxury hotel located at 1515 W 3rd St, Cleveland, Ohio. It is part of Marriott International, a global leader in the hospitality industry renowned for its commitment to exceptional guest experiences and elegance. With over 100 award-winning hotels worldwide, The Ritz-Carlton brand is synonymous with luxury, exceptional service, and an employee culture that empowers creativity, kindness, and compassion among its team members. The Ritz-Carlton Cleveland provides a premium lodging experience with a focus on personalized service and outstanding culinary offerings within its food and beverage department.

This role is an exciting opportunity for individuals seeking full-time employment in food and beverage service within a prestigious hotel environment. Classified as a non-management position, the job requires a dedicated approach to creating memorable and unique guest experiences by ensuring quality service and attention to detail. The position offers an hourly pay rate of $19.02 and requires availability for day shifts, evening shifts, weekends, and holidays to support the dynamic nature of hospitality operations.

The core responsibility of this role centers around being a Guest Service Expert, a vital contributor to the seamless and exemplary service The Ritz-Carlton is known for. This role goes beyond simply serving food and beverages; it involves crafting an experience that guests will cherish through attentive and proactive service. The Guest Service Expert takes the initiative to coordinate various tasks that collectively enhance the guest's dining experience. This includes setting tables, assisting in kitchen operations, maintaining cleanliness in work areas, and restocking supplies. Flexibility and commitment to safety practices are fundamental, as the job involves standing, walking, moving on inclined and sometimes slippery surfaces, and performing various physical activities such as lifting, pushing, reaching, bending, and twisting.

To succeed, individuals must embody professionalism in appearance, communication, and adherence to company policies and quality standards. The Ritz-Carlton’s Gold Standards serve as the foundation for this role, including the employee promise, credo, and service values that all team members learn and practice to ensure consistent excellence. By joining this team, employees not only contribute to upholding a world-class luxury brand but also gain the opportunity to grow within the Marriott International family and be part of an inclusive global team.

The Ritz-Carlton Cleveland is committed to diversity and equal opportunity, fostering a welcoming workplace that values cultural diversity and inclusiveness. While prior food service experience is desirable, it is not mandatory, making this an excellent career entry point for motivated individuals. Education requirements include a high school diploma or equivalent, such as a General Educational Development (GED) certificate. Supervisory experience and certifications are not required. This role offers a meaningful chance to be part of a team distinguished by its dedication to luxury hospitality and guest satisfaction. If you are ready to bring your best self to a renowned hotel and contribute to creating unforgettable experiences, this position aligns perfectly with your ambitions and passion for hospitality.