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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $13.00
Work Schedule
Split Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
travel benefits
Retirement Plan
meal discounts
Career development opportunities
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to delivering exceptional guest experiences and maintaining high service standards across its diverse portfolio of hotels and resorts. With a presence in over 130 countries, Marriott provides broad opportunities for career advancement, employee development, and global travel benefits, making it an ideal place for individuals passionate about hospitality to grow professionally. Marriott's Augustino's Restaurant offers a vibrant dining environment where guests from around the world can enjoy high-quality cuisine accompanied by warm and attentive service, reflecting the core values of the Marriott brand.
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Job Requirements
- high school diploma or equivalent
- ability to work flexible shifts including mornings and evenings
- ability to stand and walk for prolonged periods
- ability to lift at least 30 pounds
- knowledge of English and local language
- professional and courteous manner when dealing with public
- ability to communicate effectively with management and coworkers
- able to handle conflict situations in a professional manner
- adherence to grooming and dress code standards
Job Qualifications
- high school diploma or equivalent
- previous experience in hospitality or customer service preferred
- strong verbal communication skills
- ability to work in a fast-paced environment
- knowledge of menu items and local area preferred
- ability to handle conflict professionally
- teamwork and interpersonal skills
- well-groomed appearance
Job Duties
- greet and seat guests in the restaurant using all the techniques and steps outlined in the service standards of Marriott hotels
- ensure that each guest is greeted with warm, friendly enthusiasm and seated at his/her table in the fastest possible time
- set the tone of aggressive hospitality throughout the restaurant during the entire meal period
- supervise and control seating to balance server workload fairly
- seat guests to ensure fastest and most courteous service at all times
- report to work in proper uniform and grooming standards
- follow all departmental rules and regulations such as calls for coming in, red sticker policy, requesting time off
- comply with Marriott's clean as you go policy
- check with supervisor before leaving work area
- follow host/ess opening and closing checklist thoroughly
- assign stations and sidework to servers according to schedules
- maintain guest flow charts to track guest volume and seating
- ensure there is always a greeter at the restaurant entrance
- keep the front of the restaurant spotless
- check every table for cleanliness and proper setup before seating guests
- monitor guest feedback on meals and service and promptly address issues
- schedule server breaks in coordination with supervisor based on business volume
- assist in service during busy times
- have excellent knowledge of local area and transportation to assist guests
- possess thorough menu knowledge to answer guest questions and offer suggestions
- be knowledgeable about hotel services and operating hours of food and beverage outlets
- ensure servers complete their shift tasks properly
- check associates for proper appearance and uniforms
- communicate necessary information to incoming staff and log messages
- conduct menu classes and taste panels with supervisors and kitchen staff
- relieve cashiers for breaks
- supervise lounge service as assigned by management
- verbally communicate effectively with guests and coworkers
- work quickly and efficiently under pressure
- stand and/or walk for prolonged periods
- visually inspect work areas
- perform minimum lifting of 30 pounds
Job Criteria
Experience
No experience required
Job Location
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