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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $13.00
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
travel benefits
Job Description
Augustino's Restaurant is a distinguished dining establishment operating under the prestigious Marriott International brand, globally renowned for its commitment to exceptional hospitality and outstanding guest experiences. Marriott International is a world leader in the hotel and hospitality industry, known for its dedication to excellence, innovative service standards, and a supportive workplace culture. Working at Augustino's Restaurant means being part of a dynamic team that values professionalism, teamwork, and a passion for delivering memorable service to guests from around the world. As a respected player in the hospitality sector, the restaurant offers opportunities for career growth and development as part of... Show More
Job Requirements
- Knowledge of English and local language
- Ability to deal with the public professionally and courteously
- Ability to communicate with managers, supervisors, and associates
- Ability to handle conflict situations professionally
- Be well groomed and conform to hotel dress code
- Able to stand and walk for prolonged periods
- Ability to lift a minimum of 30 pounds
- Work flexible shifts including early mornings and evenings
- Comply with Marriott policies and procedures
- Commitment to providing high-quality guest service
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred but not required
- Knowledge of English and local language
- Excellent communication and interpersonal skills
- Ability to handle guest inquiries and resolve complaints professionally
- Basic knowledge of food and beverage service
- Ability to work effectively under pressure
- Ability to multitask and manage time efficiently
- Strong team collaboration skills
- Knowledge of grooming and professional appearance standards
Job Duties
- Greet and seat guests using Marriott service standards
- Ensure guests are greeted warmly and seated promptly
- Set a tone of aggressive hospitality throughout meal periods
- Supervise and control seating to balance server workload
- Seat guests to ensure fast and courteous service
- Report to work in proper uniform and grooming standards
- Follow all departmental rules and regulations
- Comply with Marriott's clean as you go policy
- Check with supervisor before leaving work area
- Follow host/hostess opening and closing checklist
- Assign stations and sidework to servers
- Maintain guest flow charts tracking volume per hour
- Ensure a greeter is at the entrance at all times
- Keep the front of the restaurant spotless
- Check tables for cleanliness and setup before seating guests
- Gather guest feedback and address problems immediately
- Schedule server breaks in coordination with supervisor
- Assist in service when needed
- Maintain excellent knowledge of city and transportation
- Know wines and menu for guest assistance
- Understand hotel services and outlet hours
- Check out servers after shifts ensuring tasks are completed
- Monitor proper associate appearance and uniforms
- Communicate with incoming host/hostess and supervisors
- Conduct menu classes and taste panels
- Relieve cashiers for breaks
- Supervise lounge service as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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