Restaurant Host or Hostess

Augustino's Restaurant is a distinguished dining establishment operating under the prestigious Marriott International brand, globally renowned for its commitment to exceptional hospitality and outstanding guest experiences. Marriott International is a world leader in the hotel and hospitality industry, known for its dedication to excellence, innovative service standards, and a supportive workplace culture. Working at Augustino's Restaurant means being part of a dynamic team that values professionalism, teamwork, and a passion for delivering memorable service to guests from around the world. As a respected player in the hospitality sector, the restaurant offers opportunities for career growth and development as part of Marriott's strong global network.

The role of Host/Hostess at Augustino's Restaurant is pivotal to the smooth operation and overall guest satisfaction in the dining experience. This hourly non-exempt position is compensated at $13.00 per hour and involves welcoming guests with warm, friendly enthusiasm, efficiently seating them, and managing the overall flow of guests to ensure an enjoyable dining atmosphere. The working hours typically cover split shifts from 7:00 am to 1:30 pm and 5:00 pm to 9:30 pm, adjusting as guest demand fluctuates.

A Host/Hostess at Augustino's is entrusted with setting the tone of hospitality from the moment guests enter the restaurant, ensuring that every visitor is treated with respect and prompt attention. This role requires excellent communication skills to effectively engage with guests and colleagues, maintaining high Marriott service standards and adherence to departmental policies. Hosts and Hostesses are responsible for supervising seating arrangements to balance workload fairly among servers and to facilitate efficient guest flow.

Additional responsibilities include maintaining the cleanliness and orderliness of the restaurant front, verifying table settings for perfection, and continually monitoring guest satisfaction by soliciting feedback and quickly addressing any concerns. The position demands a practical knowledge of the restaurant's menu, wines, and services, enabling the Host/Hostess to assist guests with inquiries and recommendations knowledgeably.

This role also involves operational tasks such as scheduling breaks for servers, managing sidework assignments, and assisting with service duties when necessary. A thorough understanding of Marriott’s policies, such as the ‘clean as you go’ rule and uniform grooming standards, is essential. The Host/Hostess must communicate effectively with all team members, including management, to ensure smooth shift transitions and operational efficiency.

Working at Augustino's Restaurant offers the chance to explore Marriott's renowned hospitality culture while enabling personal career growth. Employees gain exposure to a vibrant, guest-centered environment that encourages continuous learning and the development of customer service skills crucial for advancement in hospitality. Joining this team means discovering your true potential in a rewarding and fast-paced setting dedicated to exemplary service.