Restaurant Host / Hostess - Part Time AM Shift -Hilton Des Moines Downtown

Hilton is a globally renowned hospitality company with a rich history dating back to 1919. Known for its leadership in the hotel and lodging sector, Hilton offers an array of accommodations ranging from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has been dedicated to providing exceptional guest experiences through superior service, premium amenities, and great value. The company’s vision, "to fill the earth with the light and warmth of hospitality," inspires its global team to create remarkable hospitality experiences day in and day out. The values that Hilton's team members embody include hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency and discipline, which contribute to its sustained success and reputation as an industry leader.

This Part-Time AM Shift Restaurant Host/Hostess role at Hilton is an opportunity to be a vital part of their guest service team. With an anticipated schedule of four days per week and a competitive hourly wage of $15.00, this position offers flexibility alongside valuable employee benefits such as eligibility for 401(k), paid time off starting at 90 days, daily pay availability, free parking, discounted hotel stays, and continuing education benefits. The role primarily involves welcoming guests to the restaurant, determining their dining needs, taking and managing reservations, and escorting guests to their tables. As the first point of contact, the Restaurant Host/Hostess plays a crucial role in delivering outstanding guest service and contributing to the financial profitability of the hotel’s dining establishment.

The host/hostess must maintain an organized seating chart, monitor restaurant activity to optimize guest flow, and perform opening and closing duties as needed. Additionally, the position requires assisting with side work tasks such as cleaning, stocking, polishing, and folding silverware to support the seamless operation of the restaurant. A thorough knowledge of the menu and the ability to respond to guest inquiries promptly and with a friendly attitude are also essential. Collaboration with fellow team members and other departments fosters a positive working environment, which is key to Hilton’s commitment to quality and customer satisfaction.

This role demands excellent interpersonal skills to effectively handle customer complaints by listening intently, demonstrating empathy, and offering positive, proactive solutions. Practical skills include understanding restaurant operations, appropriate staffing levels, service equipment, guest relations, and the ability to navigate through a crowded room efficiently. Fluency in English, both spoken and written, is required to comprehend reservations, memos, promotional materials, and to communicate effectively within the team.

Hilton seeks candidates who have a high school diploma or equivalent, with restaurant greeter experience preferred. The ideal candidate will embody Hilton’s core values and demonstrate qualities such as quality, productivity, dependability, customer focus, and adaptability. Joining Hilton means working for a leader in the global hospitality industry that values its team members and offers continuous opportunities for growth and development in a vibrant and supportive work culture.