Job Overview

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Compensation

Hourly
Range $13.00 - $19.00
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule

Job Description

Mama Foo Foo is a vibrant and welcoming restaurant known for its delicious cuisine and exceptional customer service. As a staple in the community, Mama Foo Foo prides itself on creating an inviting atmosphere where guests feel valued and cared for from the moment they walk through the door. The restaurant is committed to delivering memorable dining experiences by combining quality food with attentive and friendly service. Emphasizing a team-oriented culture, Mama Foo Foo offers opportunities for growth and development within the hospitality industry. The establishment is seeking a dedicated and personable individual to join their team as a Host/Hostess. This role serves as the first point of contact for guests, making it critical to the overall guest experience and the smooth operation of the dining area.

The Host/Hostess at Mama Foo Foo is responsible for creating a warm and welcoming environment as guests arrive, managing reservations, and ensuring the efficient flow of seating throughout the service. This position demands excellent communication skills, a positive and professional demeanor, and an acute attention to detail. Hosts and Hostesses coordinate seating assignments effectively to minimize wait times and collaborate closely with servers and management to maintain seamless service. Responsibilities also include managing waitlists, handling guest inquiries, maintaining the cleanliness and organization of the host stand, and processing cash and credit transactions accurately. Working in this role requires the ability to stay calm under pressure, prioritize tasks, and offer excellent customer service even during busy periods or when addressing guest concerns. Candidates with prior experience in restaurant or hospitality settings, along with familiarity with restaurant management software, will find this role especially rewarding. Mama Foo Foo offers a dynamic work environment where teamwork and guest satisfaction are paramount, making this position ideal for individuals looking to build a career in hospitality. The employment type is full-time with the opportunity to work varied shifts including evenings, weekends, and holidays, designed to accommodate the restaurant’s hours of operation and guest needs. This role not only plays a pivotal part in enhancing guest experiences but also in supporting the operational success of Mama Foo Foo.

Job Requirements

  • 1-2 years of experience as a host/hostess in a restaurant or hospitality environment
  • excellent communication and interpersonal skills
  • ability to work well under pressure and prioritize tasks efficiently
  • strong organizational skills and attention to detail
  • ability to lift up to 25 pounds occasionally
  • availability to work varied shifts, including evenings, weekends, and holidays
  • high school diploma or equivalent required

Job Qualifications

  • High school diploma or equivalent
  • 1-2 years of experience as a host/hostess in a restaurant or hospitality environment
  • excellent communication and interpersonal skills
  • ability to work well under pressure and prioritize tasks efficiently
  • strong organizational skills and attention to detail
  • experience with restaurant management software or systems
  • knowledge of food service operations and protocols
  • bilingual or multilingual skills

Job Duties

  • Greet guests and manage reservations in a timely and efficient manner
  • coordinate seating and table assignments to ensure a smooth dining experience
  • manage wait lists and communicate with guests regarding wait times
  • handle phone calls and take reservations in a professional and courteous manner
  • maintain a clean and organized host stand, including managing guest lists
  • monitor the flow of guests and adjust seating accordingly to minimize wait times
  • collaborate with servers and management to ensure seamless service
  • provide excellent customer service and handle any customer complaints or issues in a professional manner
  • maintain accuracy and attention to detail when handling cash and credit transactions

Job Criteria

Experience

No experience required


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