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Restaurant Host

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Training and development opportunities

Job Description

Bowie House, Auberge Collection, is a distinctive four-story boutique hotel nestled in the heart of an urban setting. With 106 luxurious accommodations that include 88 rooms and 18 suites, the hotel highlights a 2,250 square foot signature suite designed for the discerning traveler. This vibrant establishment represents a fusion of the contemporary and the historic, weaving Western cultural elements such as boot jacks and hat racks with modern furnishings, lighting, and artwork to offer guests a warm, welcoming atmosphere. The social ambiance of Bowie House serves as a gathering place not only for visitors but also for locals, offering various inviting spaces such as a library lounge for sipping cocktails, a signature restaurant with captivating terrace views, and a second-story outdoor infinity pool complemented by tranquil garden cabanas. The location thrives on its long-standing reputation of hospitality and camaraderie that encourages guests to experience both comfort and adventure.

The role of Restaurant Host at Bowie House is vital in maintaining the distinguished welcoming atmosphere that defines the guest experience. As an essential part of the Auberge family, the Restaurant Host is responsible for ensuring guests receive exceptional service from the moment they arrive until their departure. This role requires a personable and efficient individual capable of warmly greeting guests, managing reservations, coordinating seating, and facilitating smooth operations within the restaurant and related amenities such as poolside dining. The Restaurant Host must adeptly manage communications via phone, handle in-room dining orders, and maintain updated records in the reservation system, all while serving as an ambassador of Bowie House’s unique blend of historical allure and modern luxury.

In this position, the Restaurant Host aids in organizing station charts, assigning roles to servers and support staff, and ensuring table setups meet the highest standards. Attention to cleanliness and organization at the host station is paramount to uphold the hotel’s meticulous standards. Additionally, the host keeps menus and wine lists current and appealing to enhance the dining choices available. Handling guest concerns promptly to guarantee satisfaction is a core responsibility. The role also involves working closely with food and beverage management to promote a positive and inviting restaurant environment. Familiarity with full hotel services and local attractions is essential to provide guests with accurate information and foster a memorable visit.

Bowie House values candidates who bring prior experience in customer service or hospitality, particularly in upscale settings. Strong communication skills, fluency in English, a positive attitude, and a flexible schedule inclusive of weekends and holidays are necessary. The role requires compliance with legal age requirements for alcohol service and the ability to acquire relevant certifications such as food handler or alcohol training certificates. Bowie House, as part of the Auberge Collection, offers a unique opportunity to be part of a prestigious brand portfolio known for exceptional culinary experiences, thoughtful design, innovative wellbeing initiatives, and discreet yet attentive service. This career opportunity not only promises an engaging work environment but also the chance to contribute to the creation of memorable guest experiences in a luxury boutique setting.

Job Requirements

  • Prior experience in customer service or hospitality
  • must be of minimum age to serve alcohol
  • flexibility to work weekends and holidays
  • ability to obtain relevant food handler or alcohol training certifications
  • strong communication skills and fluency in English
  • positive and welcoming attitude

Job Qualifications

  • Prior experience in customer service or hospitality, preferably in a high-end setting
  • strong communication skills
  • positive attitude
  • ability to speak and write in English fluently
  • flexibility to work a variable schedule, including weekends and holidays
  • ability to obtain relevant state and local certifications such as food handler or alcohol training certificates
  • must be of minimum age to serve alcohol

Job Duties

  • Greet guests warmly
  • provide courteous service
  • efficiently handle check-ins and seating
  • answer phones and take reservations
  • manage in-room dining orders
  • maintain accurate records in reservation systems
  • coordinate with restaurant and pool staff to optimize guest placements
  • assist with preparation of station charts
  • assign stations
  • guide servers and support staff in table set-up
  • maintain cleanliness and sanitation of host station and work areas
  • monitor and update guest profiles and VIP arrivals
  • ensure menus and wine lists are clean, up-to-date, and well-stocked
  • resolve guest complaints promptly
  • familiarize with hotel services and local attractions
  • collaborate with Food and Beverage Management to set a positive restaurant environment

Job Criteria

Experience

Mid Level (3-7 years)


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