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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.79 - $25.99
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
basic life insurance
supplemental life insurance
Disability insurance
Job Description
Neiman Marcus is a renowned luxury retailer recognized for its curated product assortment, exceptional services, and unique experiences that cater to customers in pursuit of the extraordinary. As a flagship brand in Saks Global's portfolio, Neiman Marcus offers its discerning clientele access to the world’s top luxury designers and exclusive shopping opportunities through its 36 physical stores, digital platforms, and remote selling channels. The brand’s legacy is built on creating magical moments such as the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and innovative "Retail-tainment" initiatives that continue to inspire and delight generations of customers.
Joining Neiman Marcus means ... Show More
Joining Neiman Marcus means ... Show More
Job Requirements
- High School diploma or GED preferred
- Knowledge of OpenTable platform
- Excellent oral and written communication skills
- Ability to work autonomously
- Motivated and results-driven
- Ability to interact graciously with the public and handle multiple duties at the same time
- Exceptional customer service and problem-solving skills
- Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds
- Associates must be willing to work a flexible schedule based on business needs including evenings, weekends, and holidays
Job Qualifications
- High School diploma or GED preferred
- Knowledge of OpenTable platform
- Excellent oral and written communication skills
- Ability to work autonomously
- Motivated and results-driven
- Ability to interact graciously with the public and handle multiple duties at the same time
- Exceptional customer service and problem-solving skills
- Win together mentality
Job Duties
- Maintains presence at host stand or door to professionally and graciously greet and seat customers
- Monitors server performance to ensure smooth service during the customers’ dining experience
- Observes proper telephone etiquette
- Handles reservations through OpenTable platform including VIPs and any additional inquiries regarding hours of operation, specials, events, etc.
- Organizes reservations, maximizes seating during operating hours, and optimizes staffing and customer traffic
- Adheres to established accounting procedures for all transactions, including all authorized methods of payment and maintains knowledge of the POS system
- Keeps flow of service to standards such as proper seating of customers to each wait station
- Participates in daily pre-shift meetings
- Fulfills duties that may involve lifting objects such as tables, chairs, highchairs
- Maintains cleanliness and presentability of all menus and menu covers
- Maintains the highest level of hygiene standards including clean, pressed uniform jacket and accompanying clothing and shoes
- Maintains clean and professionally styled hair and nails to avoid food contamination risks
- Adheres to posted work schedule and follows established procedures for schedule and shift changes
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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