Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $19.13 - $20.00
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
basic life insurance
AD&D insurance
401(k) with Company Match
Paid Time Off
sick pay
Paid holidays
hotel discounts
short-term disability
long-term disability

Job Description

Providence Hospitality Partners, founded in 2002 and based in Denver, Colorado, is a dedicated hotel management company that focuses on operating hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. This commitment drives the company to foster a strong corporate culture that values teamwork, a strong work ethic, exceptional service to others, and personal balance. Providence Hospitality Partners consistently encourages and supports their associates to achieve clearly defined objectives and takes a proactive stance in enhancing the wellbeing of the communities within which they operate. The company is known for its integrity and dedication in the hospitality industry, making it a reputable employer and an attractive partner to its clientele and investors alike.

The role of Restaurant Host at Providence Hospitality Partners is a vital position within their hospitality team. As the first point of contact for guests entering the restaurant, the Restaurant Host plays a key role in maintaining an efficient and courteous restaurant operation. The successful candidate will be responsible for greeting guests warmly, offering choices for seating, escorting guests to their tables, and presenting menus. They must be personable, attentive, and skilled in creating a welcoming atmosphere that enhances the guest experience. The Restaurant Host also coordinates communication between shifts and management by maintaining and making daily entries in the log book. Ensuring the dining room is properly set up and handling reservations and special functions are part of the daily responsibilities.

This role not only requires a friendly and outgoing personality but also the ability to handle customer complaints gracefully, prioritize in a fast-paced environment, and communicate effectively both verbally and in writing. Previous restaurant or customer service experience is preferred, although not mandatory, as training and support are provided. Physical demands include standing, walking, bending, stooping, as well as lifting or carrying items up to 25 pounds. Providence Hospitality Partners values associates who demonstrate dependability, punctuality, and a commitment to safety and quality.

The company offers a comprehensive benefits package that includes medical, dental, and vision insurance, company-paid basic life and AD&D insurance, a 401(k) plan with company match, paid time off and state-required sick pay, paid holidays, hotel discounts by brand, and voluntary short-term and long-term disability coverage. The employment type for this role is likely full-time with hours determined based on business needs. Providence Hospitality Partners provides an encouraging and supportive workspace where associates are empowered to contribute positively to the business and community. This is an excellent opportunity for individuals passionate about hospitality and customer service to grow with a reputable company in the industry.

Job Requirements

  • Previous restaurant and/or customer service experience preferred
  • Must speak proficient English
  • Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials
  • Ability to move throughout a crowded room to seat guests with or without reasonable accommodation
  • Ability to effectively deal with customer complaints and concerns in a friendly and positive manner
  • Ability to handle stressful situations while maintaining a calm and welcoming demeanor
  • Effective verbal and written communication skills
  • Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment

Job Qualifications

  • Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials
  • Ability to move throughout a crowded room to seat guests with or without reasonable accommodation
  • Ability to effectively deal with customer complaints and concerns in a friendly and positive manner
  • Ability to handle stressful situations while maintaining a calm and welcoming demeanor
  • Effective verbal and written communication skills
  • Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment
  • Must speak proficient English

Job Duties

  • Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu
  • Read, maintain and make daily entries in the log book to coordinate communication between shifts and management
  • Maintain proper set-up of dining room
  • Receive records and make any necessary arrangements for reservations and special functions in the restaurant
  • Perform other related duties as assigned by management

Job Criteria

Experience

Entry Level (1-2 years)


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