Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Training and Development
employee recognition programs
Job Description
Raffles Boston is a prestigious luxury hotel known for its commitment to excellence and cultural appreciation. Located in the heart of Boston, this iconic establishment is dedicated to providing guests with an unmatched hospitality experience that blends timeless elegance with modern sophistication. As a part of the renowned Raffles Hotels & Resorts brand, Raffles Boston emphasizes the heritage and cultural diversity of its team, promoting an inclusive environment where each colleague feels valued and empowered. The hotel prides itself on delivering outstanding service standards and creating memorable experiences for its guests, from luxurious accommodations to exceptional dining options. The focus... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years of experience in a customer-facing role
- Proficiency in restaurant reservation systems
- Ability to multitask and prioritize in a fast-paced environment
- Flexible schedule including nights weekends and holidays
- Knowledge of food safety and sanitation practices
- Physically fit to stand and walk for the duration of the shift
Job Qualifications
- High school diploma or equivalent
- 1-2 years of experience in a customer-facing role preferably in hospitality
- Previous experience in a luxury establishment preferred
- Excellent communication and interpersonal skills
- Proficiency in restaurant reservation systems
- Self-motivated with the ability to make effective decisions
- Demonstrates initiative and the ability to work with minimal supervision
- Ability to deliver exceptional service levels under pressure
- Ability to multitask and prioritize in a fast-paced environment
- Flexible schedule including nights weekends and holidays
- Knowledge of food safety and sanitation practices
- Basic math skills for managing wait times and table assignments
- Physically fit to stand and walk for the duration of the shift
- Familiarity with point-of-sale (POS) systems a plus
Job Duties
- Greet and welcome guests in a professional manner upon arrival
- Obtain and record essential dining information from guests including dietary requirements and special occasions
- Strategically manage dining room seating arrangements anticipating business fluctuations to maximize efficiency
- Implement organized seating protocols to maintain optimal service flow for servers
- Conduct regular thorough inspections of restaurant areas promptly reporting any equipment deficiencies or aesthetic issues through appropriate channels
- Maintain a clean and safe working environment in compliance with health and safety regulations
- Actively participate in and promote adherence to health and safety initiatives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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