Restaurant Host

New Orleans, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Compensation

Hourly

Exact $15.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

401(k)

401(k) matching

Dental Insurance

employee discount

flexible schedule

Health Insurance

Life insurance

Vision Insurance

Job Description

Morrow Hospitality is a renowned establishment dedicated to celebrating and elevating the rich culinary traditions of New Orleans. Known for its vibrant atmosphere and commitment to authentic Southern hospitality, Morrow Hospitality provides guests with a unique dining experience that blends the flavors and culture of the region. This company prides itself on inspiring guests to explore fresh perspectives on local cuisine through carefully crafted dishes and exceptional service. With a deep respect for tradition and a passion for excellence, Morrow Hospitality stands as a beacon of New Orleans culture and culinary artistry.

We are currently seeking an enthusiastic, organized, and customer-focused Host to join our dynamic team. This role is integral in setting the stage for an unforgettable dining experience, acting as the first and last point of contact for our guests. The Host will embody the spirit of New Orleans hospitality by warmly welcoming guests, efficiently managing reservations and waitlists, and ensuring smooth operations within the dining area. This position requires exceptional interpersonal skills, the ability to maintain professionalism under pressure, and a genuine passion for delivering outstanding service.

The Host will efficiently manage the reservation system, strategically balance server sections, and provide guests with a warm introduction to their dining journey. Additionally, the Host will handle guest inquiries with grace and escalate issues when necessary. This role also involves supporting the service team with tasks such as polishing silverware and managing takeout and delivery orders during busy periods. Candidates must be punctual, reliable, and able to work flexible hours including weekends and holidays. Experience in high-volume restaurant or customer service environments is preferred but not mandatory. This position offers a competitive pay starting at $15.00 per hour with flexible weekly hours ranging from 17 to 40 hours. Join Morrow Hospitality and become part of a family dedicated to crafting memorable dining experiences built on rich culture and exceptional service.

Job Requirements

Host experience of at least 1 year
Ability to work day shifts
Punctuality and reliability
Flexible availability including weekends, nights, and holidays
Ability to stand and walk for up to 8 hours
Ability to lift and carry up to 20 pounds
Positive attitude and strong guest service commitment

Job Qualifications

Previous experience of 1 year or more in a high-volume restaurant or customer service role preferred but not required
Excellent verbal communication skills and a friendly, professional phone manner
Ability to interact positively with guests and co-workers in a fast-paced environment
Strong organizational skills and the ability to multitask and manage time effectively
Familiarity with reservation software such as OpenTable and POS systems is a plus
Must be punctual, reliable, and able to work flexible hours including weekends, nights, and holidays
Must possess a positive, can-do attitude and a commitment to exceptional guest service reflective of New Orleans culture
Ability to stand and walk for extended periods of up to 8 hours
Ability to lift and carry up to 20 pounds occasionally
Must be able to work in a dynamic, sometimes loud, environment

Job Duties

Warmly welcome and acknowledge every guest upon arrival with genuine New Orleans hospitality
Efficiently manage the reservation system, OpenTable, and walk-in waitlists, ensuring accurate quoting of wait times
Strategically manage the dining room floor plan and server sections to ensure balanced workload distribution and optimal guest flow
Escort guests to their tables, presenting menus and providing a brief, informative introduction to their server and the dining area
Monitor dining status of seated tables to accurately anticipate table turnover
Politely and professionally handle guest inquiries, complaints, or seating disputes, escalating issues to management when necessary
Maintain cleanliness and organization at the host stand and lobby area
Process and coordinate takeout and delivery orders as required
Assist the service team with basic tasks such as polishing silverware, folding napkins, and running non-alcoholic beverages during peak periods
Ensure all menus are clean, properly stocked, and current
Assist in opening and closing duties for the host stand, including preparing reservation notes and summarizing daily statistics