Restaurant Host

The Ritz-Carlton Cleveland, located at 1515 W 3rd St, Cleveland, Ohio, is part of the globally renowned Ritz-Carlton brand, which is synonymous with luxury hospitality and exceptional guest experiences. This prestigious hotel prides itself on delivering high standards of service excellence and creating memorable moments for its guests. As a full-service luxury hotel, The Ritz-Carlton Cleveland is dedicated to upholding the legacy of the brand by combining exquisite service, elegant surroundings, and a warm, welcoming atmosphere. It forms a key part of Marriott International's extensive portfolio of esteemed brands, renowned worldwide for quality and innovation in the hospitality industry. Their commitment to fostering an inclusive workplace culture enriches the diversity of talents and experiences within their team. The hotel operates with a team of professionals who are empowered to deliver personalized, compassionate, and creative service, thus setting the benchmarks for luxury hospitality on a global scale.

This role at The Ritz-Carlton Cleveland is a full-time, non-management position focused on food and beverage and culinary services, specifically within the guest service domain. Offering a competitive hourly wage of $19.02, the position centers on creating an outstanding guest experience that transcends basic food service. Guest Service Experts at The Ritz-Carlton are not just servers; they are integral to crafting a unique and memorable dining atmosphere. Their responsibilities extend beyond serving food to include setting tables, assisting in the kitchen, maintaining cleanliness in work areas, and replenishing supplies. They play a crucial role in ensuring that every interaction contributes to the guest's overall experience.

The role demands a high level of attentiveness, physical endurance, and professionalism. Experts must adhere to company guidelines and procedures, maintain quality standards, and present themselves with a professional appearance and communication style. The position requires extensive movement, including standing, walking, and maneuvering through various surfaces and conditions. Tasks often involve physical activities such as lifting, carrying, pushing, and placing objects weighing up to 50 pounds, reaching high places, bending, twisting, and stretching.

The Ritz-Carlton Cleveland emphasizes the importance of safety, quality, and guest satisfaction in daily operations. Guest Service Experts must execute their duties flawlessly to uphold the hotel’s revered “Gold Standards,” which form the foundation of its reputed luxury service. These include the employee promise, credo, and service values, which guide employees to innovate, care, and create lasting positive impressions on guests. New team members will receive comprehensive training to learn and implement these standards, ensuring a consistent and exemplary level of service.

Joining The Ritz-Carlton Cleveland means becoming part of an extraordinary global community of hospitality professionals dedicated to excellence. Employees are given the opportunity to be proud of their work and their team, contributing to a culture that values diversity, creativity, and kindness. The hotel fosters a supportive environment that encourages career growth and personal development, enabling team members to realize their fullest potential and become the best versions of themselves. By being part of Marriott International’s portfolio, the hotel also offers a wealth of global resources and opportunities for career advancement in the hospitality industry.

Interested candidates should be prepared for flexible shifts and possess availability on weekends and holidays, which is preferred to meet the dynamic needs of the hospitality business. The ideal candidate will have a high school diploma or equivalent, with prior experience in food service environments considered an asset but not mandatory. The Ritz-Carlton Cleveland is committed to equal employment opportunities, welcoming applicants from all backgrounds, including veterans and people with disabilities, fostering an inclusive workplace where every team member feels valued and respected.