Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $19.02
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement benefits
equal opportunity employment

Job Description

Marriott International is a globally renowned leader in the hospitality industry, operating numerous award-winning properties worldwide that are dedicated to delivering exceptional guest experiences. Among its prestigious portfolio, The Ritz-Carlton brand stands out for its commitment to luxury service excellence and unparalleled guest satisfaction. With a rich heritage of creating memorable moments, The Ritz-Carlton continues to set the global standard for rare and special luxury service that retains a devoted clientele globally. The organization places high importance on a culture that fosters empowerment, creativity, and compassion among its associates, which has been pivotal to its sustained success and esteemed reputation. Marriott International is an equal opportunity employer committed to embracing diversity and inclusivity at all organizational levels, ensuring an environment where everyone has access to opportunity and is valued for their unique backgrounds and experiences.

The Guest Service Support Expert role at The Ritz-Carlton is designed to extend beyond traditional food and beverage service by delivering a comprehensive and memorable guest experience. This position plays a crucial supporting role within the food and beverage operations, ensuring that every aspect functions smoothly and efficiently to enhance guest satisfaction. Responsibilities include setting and resetting tables to perfection, assisting kitchen staff, maintaining cleanliness across work areas, and replenishing necessary supplies timely. The Guest Service Support Expert is integral to the seamless flow of service that makes dining at The Ritz-Carlton a distinctive experience. This role requires a professional demeanor, adherence to company policies, high standards for personal appearance, and effective communication skills. Being physically active and capable of standing, walking, and managing various physical tasks for extended periods is essential, as is the ability to safely move and handle objects of varying weights.

The position places a strong emphasis on teamwork, safety, and quality standards to contribute to the overall success of the operation. The individual in this role is expected to adopt a hands-on approach to work while embracing the brand's core values and Gold Standards. This includes a commitment to delivering gracious and thoughtful service at all times, creating experiences that guests will cherish and remember long after their visit. Opportunities for career development are available, and the position welcomes candidates who bring a passion for the hospitality industry, are enthusiastic about creating positive guest experiences, and aspire to grow within a luxury hotel environment. Education requirements include a minimum of a high school diploma or GED equivalent, with previous experience in food and beverage settings viewed as advantageous but not mandatory. Marriott International fosters an inclusive culture and supports equal employment opportunities without discrimination, promoting a diverse and dynamic workplace where every associate can thrive.

Job Requirements

  • high school diploma or GED equivalent
  • no related work experience required
  • ability to stand, sit, or walk for an extended time
  • ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and 50 pounds with assistance
  • ability to reach overhead and below the knees including bending, twisting, pulling, and stooping
  • follow company policies and procedures
  • maintain professional uniform and personal appearance
  • communicate effectively

Job Qualifications

  • high school diploma or GED equivalent
  • no supervisory experience required
  • preferred experience in food and beverage environment
  • ability to stand, sit, or walk for extended periods
  • effective communication skills

Job Duties

  • set and reset tables
  • assist kitchen staff
  • clean work areas
  • replenish supplies
  • manage menu information
  • follow safety and quality standards
  • maintain professional appearance and communication

Job Criteria

Experience

Entry Level (1-2 years)


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