Restaurant Hospitality Manager

Founded in 2018 by seasoned professionals in the hospitality and entertainment industry, Puttshack is a trailblazer in the social entertainment space. This innovative company transforms the traditional mini golf experience by combining it with a high-energy dining atmosphere and cutting-edge technology. With over 20 venue locations worldwide, Puttshack offers a unique and engaging environment that appeals to people of all ages looking for fun, connection, and memorable experiences. The venues feature tech-infused mini golf games, a delicious menu filled with crowd-pleasing favorites, and exceptional cocktails, ensuring that every visit is both entertaining and satisfying. Rooted deeply in innovation, Puttshack not only focuses on guest enjoyment but also fosters a sense of community and belonging among their associates and patrons alike.

Puttshack’s Hospitality Manager role is a dynamic opportunity for individuals passionate about elevating service standards in a fast-paced, social entertainment context. Reporting directly to the Director of Operations, the Hospitality Manager plays a pivotal role in overseeing day-to-day venue operations that blend a full-service restaurant with engaging game components. This high-volume, multifaceted management position requires an agile leader who can balance operational excellence with team development and unforgettable guest experiences. The Hospitality Manager ensures seamless execution across multiple venue areas, including service, bar, reception, game, and technology operations, while upholding company policies, compliance requirements, and financial controls.

The ideal candidate will be an enthusiastic, hands-on leader committed to cultivating a collaborative and positive work environment. This role involves managing hourly associates, participating actively in hiring and training, and creating schedules based on precise forecasting. Communication and coaching are critical, as the Hospitality Manager leads pre-shift meetings and delivers ongoing feedback to drive team accountability and high performance. Furthermore, this role champions the Puttshack brand by guaranteeing every guest encounter is exceptional and reflects the company’s dedication to fun and connection.

In order to thrive in this position, candidates must have prior experience managing in a full-service restaurant or high-volume food and beverage setting, with an emphasis on hospitality or social entertainment venues. They should be results-driven, possess strong communication skills, and demonstrate a solid understanding of financial management and restaurant operations. Being tech-savvy and adaptable to new tools and systems is essential, as is having flexible availability during evenings, weekends, and holidays. Puttshack is committed to accessibility and safety, and the position requires adherence to health and safety protocols and the ability to work in an environment with varied physical demands.

Puttshack also values its employees and offers a comprehensive benefits package for full-time and eligible associates, including health, dental, and vision coverage options, 401(k) matching, company-paid life and AD&D insurance, voluntary disability insurance, generous paid time off including parental leave, associate discounts, pet insurance, flexible spending accounts, and more. The company prides itself on providing a welcoming and inclusive workplace where diversity is celebrated, making this an outstanding opportunity for those seeking to combine career growth with a vibrant and enjoyable work environment.