Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
Caesars Entertainment is a globally recognized leader in the gaming and hospitality industry, known for creating exceptional experiences for guests across various iconic properties. With a mission to "Create the Extraordinary," the company emphasizes innovation, service excellence, and a passion for delivering compelling entertainment and luxury accommodations. Caesars Entertainment operates numerous casino resorts, hotels, and restaurants, providing diverse opportunities for career growth and development in an environment that values teamwork and social responsibility. Their People Planet Play framework underscores a commitment to economic growth, team member wellbeing, and community engagement, making it not just a workplace but a community dedicated to positive impact.
One of the hallmark properties within Caesars Entertainment's portfolio is Paris Las Vegas, a luxurious resort designed to capture the romantic allure and classic European atmosphere inspired by the City of Light. Featuring 2,900 guest rooms, 295 opulent suites, the Eiffel Tower as its centerpiece, and a collection of 11 restaurants, Paris Las Vegas provides guests with an immersive, elegant environment. This property is a hub for sophisticated social and dining experiences, attracting a worldwide clientele who value high-quality hospitality and stylish surroundings.
The Restaurant General Manager position at Paris Las Vegas presents a unique leadership opportunity within this prestigious setting. This role blends operational oversight with guest relations, requiring a leader who can maintain the highest levels of customer satisfaction while ensuring efficient and profitable restaurant management. The Restaurant General Manager is responsible for fostering a culture of warmth and hospitality, personally engaging with guests through table visits and ensuring their dining experience exceeds expectations. Handling guest complaints with sincerity and strategic resolution is essential, which contributes to building long-term client loyalty.
Operational excellence is crucial as the manager uses business analytics tools like Avero to monitor trends and employee performance indicators, working closely with the Food and Beverage Operations Director to develop strategies that optimize revenue and control costs. Ensuring compliance with Health Department Regulations is a priority, maintaining the establishment’s esteemed "A" health grade. The role also emphasizes team leadership by exemplifying and promoting Spotlight 5 behaviors, focusing on providing the necessary tools and coaching to empower staff in delivering world-class service.
This role involves continuous staff development through individual and team interactions such as Quality Improvement Team (QIT) meetings, Continuous Improvement Process (CIP) sessions, and other coaching mechanisms embedded within Caesars' performance culture. The Restaurant General Manager must be adept at fostering morale, encouraging collaboration, and maintaining adherence to departmental policies and the restaurant's sequence of service. The general manager’s leadership helps Paris Las Vegas sustain its reputation as a prime destination for luxury dining and guest satisfaction.
Employment at Caesars Entertainment offers a dynamic environment where innovation, customer service, and employee engagement intersect. The position is on-site at the Las Vegas location, providing the opportunity to work within one of the most vibrant and prestigious hospitality environments in the world. This role demands professionalism, strong interpersonal skills, and a commitment to excellence, making it an ideal fit for candidates passionate about food and beverage management and delivering outstanding guest experiences. Included in the overall benefits is the chance to be part of a team that embraces family-style service rooted in respect, teamwork, and personalized attention, aligning with the company’s core values of “Blaze the Trail,” “Together We Win,” and “All-In on Service.”
One of the hallmark properties within Caesars Entertainment's portfolio is Paris Las Vegas, a luxurious resort designed to capture the romantic allure and classic European atmosphere inspired by the City of Light. Featuring 2,900 guest rooms, 295 opulent suites, the Eiffel Tower as its centerpiece, and a collection of 11 restaurants, Paris Las Vegas provides guests with an immersive, elegant environment. This property is a hub for sophisticated social and dining experiences, attracting a worldwide clientele who value high-quality hospitality and stylish surroundings.
The Restaurant General Manager position at Paris Las Vegas presents a unique leadership opportunity within this prestigious setting. This role blends operational oversight with guest relations, requiring a leader who can maintain the highest levels of customer satisfaction while ensuring efficient and profitable restaurant management. The Restaurant General Manager is responsible for fostering a culture of warmth and hospitality, personally engaging with guests through table visits and ensuring their dining experience exceeds expectations. Handling guest complaints with sincerity and strategic resolution is essential, which contributes to building long-term client loyalty.
Operational excellence is crucial as the manager uses business analytics tools like Avero to monitor trends and employee performance indicators, working closely with the Food and Beverage Operations Director to develop strategies that optimize revenue and control costs. Ensuring compliance with Health Department Regulations is a priority, maintaining the establishment’s esteemed "A" health grade. The role also emphasizes team leadership by exemplifying and promoting Spotlight 5 behaviors, focusing on providing the necessary tools and coaching to empower staff in delivering world-class service.
This role involves continuous staff development through individual and team interactions such as Quality Improvement Team (QIT) meetings, Continuous Improvement Process (CIP) sessions, and other coaching mechanisms embedded within Caesars' performance culture. The Restaurant General Manager must be adept at fostering morale, encouraging collaboration, and maintaining adherence to departmental policies and the restaurant's sequence of service. The general manager’s leadership helps Paris Las Vegas sustain its reputation as a prime destination for luxury dining and guest satisfaction.
Employment at Caesars Entertainment offers a dynamic environment where innovation, customer service, and employee engagement intersect. The position is on-site at the Las Vegas location, providing the opportunity to work within one of the most vibrant and prestigious hospitality environments in the world. This role demands professionalism, strong interpersonal skills, and a commitment to excellence, making it an ideal fit for candidates passionate about food and beverage management and delivering outstanding guest experiences. Included in the overall benefits is the chance to be part of a team that embraces family-style service rooted in respect, teamwork, and personalized attention, aligning with the company’s core values of “Blaze the Trail,” “Together We Win,” and “All-In on Service.”
Job Requirements
- High school diploma or equivalent required
- Minimum five years high-volume Food and Beverage experience
- Minimum three years supervisory experience
- Must have a positive and professional interaction with all casino/hotel departments
- Consistently demonstrate excellent communication and facilitation skills
- Proficient in Microsoft Word, Excel, PowerPoint and Outlook E-mail programs
- Must be congenial and have neat, professional appearance with good personal hygiene
- Must be reliable and conscientious
- Possess ability to interact in English with guests, co-workers and supervisory staff
- Must be accuracy and detail oriented
- Ability to act quickly and exercise good judgment under pressure and/or conflict situations
- Knowledge of current PC software including word processing and spreadsheets
- Proficiency in Point of Sales systems such as Micros and InfoGenesis
Job Qualifications
- High school diploma or equivalent required
- College degree preferred
- Minimum five years of high-volume Food and Beverage experience
- Minimum three years of supervisory experience
- Proficient in Microsoft Word, Excel, PowerPoint and Outlook
- Knowledge of current PC software including word processing and spreadsheets
- Proficiency in Point of Sales systems such as Micros and InfoGenesis
- Strong interpersonal and communication skills
- Ability to act quickly and exercise good judgment under pressure and/or conflict situations
- Must be congenial and maintain neat, professional appearance with good personal hygiene
- Ability to interact in English with guests, co-workers and supervisory staff
- Accuracy and detail oriented
Job Duties
- Maintain high levels of customer satisfaction by building relationships with guests through table touches, greetings or warm farewells
- Resolve customer complaints and service deficiencies by listening to guests, responding sincerely, and using appropriate service recovery tools
- Use business analytics tools such as Avero to analyze business trends and employee performance
- Collaborate with the Food and Beverage Operations Director to develop ideas to maximize revenue and reduce expenses, outlining goals and objectives
- Ensure compliance with Health Department Regulations and maintain the restaurant's A grade
- Maximize employee morale by leading through example and providing the tools, guidance and support for world class guest service
- Conduct individual and team quality improvement and coaching sessions and provide both positive and corrective feedback
- Follow and enhance departmental and restaurant specific policies, procedures and sequence of service
- Perform additional duties as requested by the Food and Beverage Director
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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