The Wendy's Company logo

Restaurant General Manager OH

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $45,000.00 - $60,000.00
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
401(k) with employer match
Employee Discount Program
Paid Time Off
Bonuses

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its fresh, quality ingredients and commitment to excellent customer service. Founded in 1969, Wendy's has grown into one of the most trusted names in the quick-service restaurant industry, emphasizing customer satisfaction and a family-friendly atmosphere. The company prides itself on offering fresh, never frozen beef and a wide variety of menu options that cater to diverse tastes and preferences. Wendy's franchise system includes independently owned and operated restaurants, ensuring local communities receive personalized attention and service. This specific opportunity is with a Wendy's franchise location situated at 2937 Lorain Rd, Cleveland, OH 44113, a busy and popular area that serves a varied and loyal customer base. The franchisee upholds the high standards of Wendy's brand and provides competitive compensation, including a pay range of $45,000 to $60,000 annually, along with valuable benefits and career growth opportunities.

The role of Restaurant General Manager (RGM) is a pivotal position within Wendy's management team. As the leader responsible for a restaurant's success, the RGM drives operational excellence, promotes a culture of teamwork, and ensures top-tier customer satisfaction. This leadership role demands dynamic individuals who are career-oriented and passionate about nurturing a positive work environment for their team members. The RGM sets the tone for a fun and family-oriented environment that aligns with Wendy's values. Duties include overseeing daily restaurant operations, achieving sales and operational goals, and maintaining high standards of food quality, safety, and cleanliness. Effective RGMs are problem solvers and decision-makers, capable of motivating staff, building strong teams, and delivering consistently outstanding guest experiences. With flexible schedules and a supportive management culture, this position offers not only stable employment but also excellent incentives, including bonuses and employee discounts, as well as opportunities for substantial career growth. Many top Wendy's leaders begin their careers as RGMs, highlighting the role’s importance as a stepping stone to further advancement within the restaurant industry. The company supports its managers with ongoing training, including the requirement to attain SERV Safe certification, and promotes a balanced approach between achieving financial success and enhancing the employee and customer experience. Candidates must be at least 21 years old, possess reliable transportation, and be ready to engage fully in the fast-paced demands of restaurant management. This role promises a rewarding career path with real potential for professional development, making it an ideal opportunity for motivated leaders ready to make a meaningful impact in a vibrant and respected company.

Job Requirements

  • Must be at least 21 years of age
  • reliable transportation for travel to home store and occasional locations
  • willing to obtain SERV Safe certification by the end of training
  • ability to stand and move for most or all of the shift
  • ability to use restaurant equipment such as headset, register, and grill
  • eligible to work in the country
  • pass a background investigation
  • commitment to promoting proper procedures and food safety culture
  • ability to maintain balance between employee, guest experience and operational goals

Job Qualifications

  • High school diploma or equivalent
  • previous management experience in the restaurant or retail industry preferred
  • strong interpersonal and leadership skills
  • ability to motivate and develop a diverse team
  • excellent problem-solving and decision-making abilities
  • effective communication skills
  • commitment to customer service excellence

Job Duties

  • Lead the management team to achieve employee, customer, sales, and operational goals
  • create a service experience that delights guests and encourages repeat visits
  • promote a customer-first attitude among all team members
  • commit to teaching and growing the team
  • maintain a culture of food safety and proper procedures
  • balance high-quality employee and guest experiences with operational and financial targets
  • follow brand standards to prepare food, serve customers, and maintain a clean restaurant

Job Criteria

Experience

Mid Level (3-7 years)


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