The Wendy's Company logo

Restaurant General Manager OH

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $45,000.00 - $60,000.00
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
401(k) with employer match
employee discount
Paid Time Off
Bonuses
flexible schedule

Job Description

Wendy's is a globally recognized and iconic fast-food restaurant brand, renowned for its commitment to quality, fresh ingredients, and excellent customer service. Established in 1969, Wendy's has grown into one of the leading players in the quick-service restaurant industry with thousands of locations across the United States and around the world. The company prides itself on maintaining a fun, family-oriented atmosphere that encourages teamwork, professional growth, and a rewarding work experience for its employees. Operating with a strong sense of community and customer-first philosophy, Wendy's continuously strives to deliver high-quality meals while fostering career opportunities for team members at every stage of their development.

The Restaurant General Manager (RGM) position at Wendy's is a pivotal leadership role within the restaurant management team. The RGM is responsible for guiding the restaurant's team to achieve optimal operational performance and customer satisfaction. This role demands career-minded and motivated individuals who possess excellent interpersonal skills and the ability to build effective teams. RGMs at Wendy's focus on increasing profits, delivering superior service, and ensuring the fulfillment of key operational metrics. They act as both leaders and role models, setting the tone for a positive and energetic workplace culture. Managers enjoy a stable environment and flexible scheduling options, supporting a healthy work-life balance. This role offers competitive pay ranging from $45,000 to $60,000 per year, along with bonuses, benefits, and strong opportunities for career advancement. RGMs often advance to higher leadership roles within the company, highlighting the potential for long-term growth.

At the 5815 St. Clair Ave. location in Cleveland, OH, the Restaurant General Manager will oversee daily restaurant operations, ensuring the delivery of an exceptional customer service experience that keeps guests coming back. Responsibilities include leading the management team, fostering a "Customer First" attitude, and maintaining high standards for food safety and operational excellence. The role requires a hands-on leader who can balance high-quality employee and guest experiences with meeting financial and operational goals. The RGM will be supported by comprehensive training and development programs, along with incentives like the employee discount program and medical, dental, and vision insurance options. With a commitment to diversity, equity, and inclusion, Wendy's and its franchisees provide an encouraging work environment where all employees have the opportunity to thrive and succeed.

Job Requirements

  • must be 21 years of age or older
  • secure reliable transportation
  • eligible to work in the country
  • able to pass a background investigation
  • capable of standing and moving for most of the shift
  • able to use restaurant equipment such as headset, register, or grill
  • willing to follow brand standards and guidelines
  • must obtain SERV Safe certification by the end of training

Job Qualifications

  • high school diploma or equivalent
  • prior management experience preferred
  • excellent interpersonal and leadership skills
  • strong problem-solving and decision-making abilities
  • commitment to customer service excellence
  • knowledge of food safety and operational standards
  • ability to work flexible schedules
  • willingness to obtain SERV Safe certification

Job Duties

  • create a service experience so good the guests can’t wait to come back to Wendy’s
  • enjoy problem-solving and decision-making
  • create a “Customer First” attitude with your team
  • be a leader committed to teaching and growing your team
  • promote proper procedures and a culture of food safety
  • maintain the balance between providing a high-quality employee and guest experience, achieving operational metrics, and meeting financial goals
  • lead the management team to achieve employee, customer, sales, and operational goals

Job Criteria

Experience

Mid Level (3-7 years)


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