Restaurant General Manager - Hotel Daphne

Conroe, TX, USA|

Job Overview

Compensation

Salary

Range $51,600.00 - $71,100.00

Benefits

Medical

Dental

Vision

401K with company match

Paid Time Off

discounted room rates

Free parking

Job Description

HYPSI & BAR DAPHNE, signature offerings at Hotel Daphne, located in Houston Heights, is an exciting and vibrant culinary destination celebrated for its Italian-inspired cuisine with a distinct Houston spirit. This restaurant and bar bring together a passionate hospitality-driven team dedicated to creating unique and memorable guest experiences. HYPSI serves breakfast, lunch, and dinner with a robust pasta program and elegant yet approachable entrées, featuring a signature roaming mozzarella cart presenting hand-pulled cheeses paired with pickled vegetables, aged vinegars, and cold-pressed olive oil. Bar Daphne, an alluring cocktail bar open nightly, draws inspiration from the art collection on its walls, offering creative cocktails adorned with beautiful garnishes and complemented by finger foods. The team at HYPSI & BAR DAPHNE strives to embrace creativity, sophisticated taste, and warm service, fostering a welcoming atmosphere for guests and colleagues alike.

The opportunity at HYPSI & BAR DAPHNE is to join as a Restaurant General Manager, a role that reports directly to the Executive Chef. This position offers a dynamic environment where you will collaborate closely with the broader Hotel Daphne operations team to manage day-to-day operations and oversee special events execution. As the Restaurant General Manager, you will lead the food and beverage management team, ensuring the delivery of exceptional service, excellent food and beverage quality, and maintaining a collaborative and respectful work environment. This role demands exceptional leadership skills, effective communication, and a conflict resolution mindset to uphold Bunkhouse's and Hyatt's high standards. You will be responsible for short and long-term planning, recruitment and staff development, maintaining service, presentation, and cleanliness standards, customer satisfaction, budget management, and ensuring adherence to health regulations and corporate policies. You will also foster the hotel’s culture and values publicly and internally with all stakeholders including staff, guests, vendors, and partners. HYPSI & BAR DAPHNE offers competitive benefits such as medical, dental, vision, 401K plans with company match, free room nights, discounted family and friends’ room rates, free parking, generous paid time off, wellbeing initiatives including complimentary Headspace memberships, and exclusive discounts with various retailers. This position is ideal for a seasoned hospitality professional with a comprehensive understanding of upscale restaurant operations, event execution, menu engineering, and team leadership who is passionate about delivering first-class guest experiences and operational excellence.

Job Requirements

High school diploma or equivalent
Minimum 5 years of experience in restaurant management
Proven leadership skills managing a team
Strong knowledge of food and beverage operations
Ability to handle payroll and budgeting
Experience with POS systems
Food safety certification (Serve safe or equivalent)
Excellent communication and conflict resolution skills
Ability to work flexible hours including weekends and holidays
Must be physically able to perform essential job functions
Proficiency in computer use

Job Qualifications

Leadership in an upscale restaurant experience preferred, seeking 5+ years of managing and leading a team
Strong knowledge of food, beverage, and service standards
Private and small event execution
Experience in menu engineering and cost evaluation
Experience in POS programming and maintenance
Payroll and tip handling experience
Must be able to navigate all food and beverage areas and consistently perform essential job functions
Proficiency in using moderately complex computer systems is necessary
Ability to assess product quality through smell, taste, and appearance is essential
Serve safe or similar food safety certification
Boutique and or luxury hotel restaurant experience a plus but not required
Dining and beverage programming experience such as holiday planning, dj booking, marketing support
Toast POS proficiency
Evention and UKG or similar payroll system use
Wine certificate such as WSET or similar

Job Duties

Responsible for short and long-term planning and the management of the food and beverage operations in the front and back of the house
Develop high standards of service, presentation and cleanliness standards
Lead and assist in the recruitment and selection of staff for bartenders, barbacks, servers, hosts
Direct and oversee development of employees
Hire, train, empower, coach and counsel, performance and salary reviews
Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations
Coordinate food and beverage operations for your restaurant and other hotel departments to ensure efficient guest service
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
Implement procedures to increase guest and associate satisfaction
Exercise quality control for both food and beverage
Maintaining Bunkhouse/Hyatt standards of service and ensure their implementation
Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
Maintain communications with Corporate Staff
Coach and counsel employees to reflect Bunkhouse and Hyatt service standards and procedures
Train and lead the monthly inventory process, ensuring existing partnership with finance department is elevated