Job Overview
Employment Type
Full-time
Benefits
competitive salary
Health Insurance
Dental Insurance
Paid Time Off
Professional development opportunities
Employee Discounts
Retirement Plan
Job Description
Hotel Daphne is a distinguished hospitality establishment known for its vibrant atmosphere and exceptional guest experiences, nestled in a location that blends charm with sophistication. As part of the Hyatt Lifestyle Group, Hotel Daphne offers a blend of contemporary comfort and timeless elegance, appealing to travelers seeking a unique and memorable stay. The hotel features a variety of dining options, including a lively restaurant, a pool bar, and in-room dining services, all designed to deliver superb culinary experiences and impeccable service. The management team at Hotel Daphne is committed to fostering a welcoming environment for guests and employees alike, emphasizing... Show More
Job Requirements
- Oversee and run service by setting the example
- Oversee and create the beverage program in conjunction with the Hyatt Lifestyle Groups Food and Beverage Team
- Standardize and document staff training to ensure consistency in service and product
- Lead recruiting, developing, training efforts for the F&B management team
- Create a positive work environment for all F&B employees, leading by example
- Uphold Bunkhouse customer service standards at all F&B outlets
- Personally handle resolving guest complaints regarding F&B operations
- Ensure staff has a complete understanding of their job requirements and enough training before holding them accountable for results
- Ensure regular performance evaluations are being conducted for all F&B staff
- Maintain awareness of documentation needed and retained in employee files
- Develop and maintain in-depth knowledge of the market to promote brand awareness, competitive analysis and opportunities for demand generation
- Maintain a system of on-site inspections to ensure the interior and exterior of F&B outlets meet or exceed quality standards
- Provide effective direction to managers regarding operational and procedural standards
- Assist hotel management teams in developing labor schedules to optimize labor and profitability of F&B outlets on property
- Develop and implement corrective action plans to address operational deficiencies and areas to improve efficiency
- Monitor periodic operational/financial performance metrics and provide in depth analysis to the General Manager, review labor standards on a weekly basis to ensure controls are in place
- Ensure open lines of communication with staff, all departments and upper management via email, logbooks, meetings, etc., to ensure all needs of the hotel are met
- Maintain a high level of cleanliness and safety in the work area
- Ensure that all equipment is maintained in good, safe working condition
- Maintain an increased awareness of safety issues throughout the property
Job Qualifications
- 5-10 years of relevant experience in restaurant management
- Experience working with well known, talented chefs
- Enjoy creating magic through guest experiences
- Experience training teams and upholding service standards
- Ability to manage short and long-term complex projects
Job Duties
- Oversee and run service by setting the example
- Oversee and create the beverage program in conjunction with the Hyatt Lifestyle Groups Food and Beverage Team
- Standardize and document staff training to ensure consistency in service and product
- Lead recruiting, developing, training efforts for the F&B management team
- Create a positive work environment for all F&B employees, leading by example
- Uphold Bunkhouse customer service standards at all F&B outlets
- Personally handle resolving guest complaints regarding F&B operations
Job Location
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