Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Stock Purchase Program
Travel Discounts
Paid parental leave
Mental Health Resources
Job Description
Hilton is a globally renowned hospitality company committed to delivering exceptional guest experiences across a suite of world-class hotel brands. With a foundational vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests worldwide and continues to lead the industry with its dedication to quality, innovation, and a workplace culture that values its team members. Recognized repeatedly on the World’s Best Workplaces list by Great Place to Work and Fortune, Hilton fosters an award-winning culture that empowers individuals to thrive professionally and personally. The company offers a supportive environment where team members enjoy unmatched perks, comprehensive benefits, and opportunities for career growth to make every stay memorable for guests and rewarding for employees.
The role of a Restaurant General Manager at Hilton is pivotal in orchestrating the success of one of its premier dining outlets. This leadership position entails directing all facets of restaurant operations to ensure the highest standards of guest service, product quality, and operational efficiency. The Restaurant General Manager is responsible for managing cost controls, boosting profitability, implementing effective marketing strategies, and overseeing budgeting processes. This role demands a proactive approach to guest satisfaction by continuously assessing service quality and addressing any concerns promptly to enhance the overall dining experience.
Beyond operational oversight, the Restaurant General Manager plays a crucial role in inspiring and developing a high-performing team through effective supervision, coaching, and mentorship. They are tasked with conducting performance evaluations, providing professional development opportunities, and recognizing team achievements to foster retention and engagement. Collaboration with sales, marketing, and public relations teams is essential to drive brand visibility, loyalty, and revenue growth through strategic campaigns and cross-selling initiatives. The manager also leverages technology and systems, such as reservation platforms, to streamline processes and elevate guest experiences.
Ensuring compliance with all regulatory requirements related to health, safety, sanitation, and alcohol awareness is fundamental to this role, as is cultivating a culture prioritizing the wellbeing of guests and team members alike. The ideal candidate embodies Hilton’s core values: passion for hospitality, integrity, leadership, teamwork, ownership, and a focus on acting with urgency and discipline to create a lasting positive impact. Joining Hilton means becoming part of a workplace that values diversity, inclusivity, and continuous development, making it an excellent opportunity for hospitality professionals eager to grow their careers while making a meaningful difference in the industry.
The role of a Restaurant General Manager at Hilton is pivotal in orchestrating the success of one of its premier dining outlets. This leadership position entails directing all facets of restaurant operations to ensure the highest standards of guest service, product quality, and operational efficiency. The Restaurant General Manager is responsible for managing cost controls, boosting profitability, implementing effective marketing strategies, and overseeing budgeting processes. This role demands a proactive approach to guest satisfaction by continuously assessing service quality and addressing any concerns promptly to enhance the overall dining experience.
Beyond operational oversight, the Restaurant General Manager plays a crucial role in inspiring and developing a high-performing team through effective supervision, coaching, and mentorship. They are tasked with conducting performance evaluations, providing professional development opportunities, and recognizing team achievements to foster retention and engagement. Collaboration with sales, marketing, and public relations teams is essential to drive brand visibility, loyalty, and revenue growth through strategic campaigns and cross-selling initiatives. The manager also leverages technology and systems, such as reservation platforms, to streamline processes and elevate guest experiences.
Ensuring compliance with all regulatory requirements related to health, safety, sanitation, and alcohol awareness is fundamental to this role, as is cultivating a culture prioritizing the wellbeing of guests and team members alike. The ideal candidate embodies Hilton’s core values: passion for hospitality, integrity, leadership, teamwork, ownership, and a focus on acting with urgency and discipline to create a lasting positive impact. Joining Hilton means becoming part of a workplace that values diversity, inclusivity, and continuous development, making it an excellent opportunity for hospitality professionals eager to grow their careers while making a meaningful difference in the industry.
Job Requirements
- Bachelor’s degree in hospitality management, business administration, or related field preferred
- Minimum of 5 years of experience in a restaurant management or similar role
- Demonstrated ability to lead and motivate diverse teams
- Strong analytical and problem-solving skills
- Flexible availability including evenings, weekends, and holidays
- Excellent organizational and multitasking capabilities
- Commitment to Hilton’s core values and standards of integrity and hospitality
Job Qualifications
- Proven experience in restaurant or hospitality management
- Strong leadership and team development skills
- Excellent communication and interpersonal abilities
- Knowledge of marketing and sales strategies in the hospitality sector
- Familiarity with technology platforms used in restaurant operations
- Expertise in budgeting and financial management
- Understanding of health, safety, and regulatory compliance in food service environments
Job Duties
- Lead restaurant operations including guest service standards, product quality, cost controls, profitability, marketing strategies, budgeting, and enforcing policies and procedures
- Create exceptional guest experiences by monitoring service quality, assessing guest satisfaction trends, addressing concerns, and continuously improving guest interactions
- Inspire and develop the team by supervising, coaching, mentoring team members, conducting performance evaluations, providing professional development opportunities, and recognizing achievements
- Collaborate with Sales, Marketing, and PR teams to create effective marketing campaigns, manage customer databases, and increase brand visibility and guest loyalty
- Optimize technology and systems such as OpenTable to improve operational efficiency and enhance the guest experience
- Drive revenue growth through up-selling techniques, developing new menu items, cross-selling hotel-wide services, and using innovative profitability strategies
- Ensure regulatory excellence by upholding compliance with health, safety, sanitation, and alcohol awareness regulations and fostering a culture of wellbeing
Job Criteria
Experience
No experience required
Job Location
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