Restaurant General Manager- Dallas, TX

Smashburger is a fast-casual restaurant chain that specializes in handcrafted burgers, fresh ingredients, and innovative flavors that create crave-worthy dining experiences. Known for its commitment to quality and bold taste, Smashburger operates in a highly competitive market focusing on delivering premium customer service and fostering a passionate, team-oriented work culture. With a strong presence across multiple locations, Smashburger places emphasis on community engagement, operational excellence, and continuous growth for both its brand and its people. They pride themselves on their core values such as being taste obsessed, delivering a premium experience, staying hungry for improvement, working as one team, and always doing what is right with honesty and consistency.

The role of Restaurant General Manager at Smashburger is pivotal in ensuring the success of individual restaurant locations. This position directly supports the Director of Operations or District Manager by managing daily operations, leading teams, and optimizing the restaurant's performance to meet both customer satisfaction and financial goals. The Restaurant General Manager is responsible for developing and mentoring Restaurant Managers, Shift Leaders, and team members, creating a positive and motivated work environment that encourages growth and leadership. This leadership role involves managing staffing, training, onboarding, and employee performance while ensuring strict compliance with company policies, food safety regulations, and operational standards.

Moreover, the Restaurant General Manager takes ownership of delivering exceptional guest experiences by setting service expectations, monitoring satisfaction, and addressing guest concerns promptly to maintain high standards of hospitality. Financial oversight is also a key part of the role, including controlling labor costs, inventory management, cost of goods sold, and operating expenses. The manager uses sales trends to adjust operational practices effectively. Beyond internal operations, this role also drives restaurant success through community involvement, local marketing, and maintaining strong communication across the team to foster a unified, high-performance culture.

This position demands strong leadership, excellent communication skills, and the ability to handle various operational challenges with a detail-oriented, organized approach. It offers a collaborative work environment where passion, dedication, and skill come together to build a successful, dynamic team. Smashburger values employees who are ready to lean into their work, grow professionally, and influence the future of the company positively. The employment type is full-time with flexible schedules including nights, weekends, and holidays, and the company offers competitive compensation with bonus opportunities and comprehensive benefits including medical, dental, vision coverage, paid time off, 401K matching, employee assistance programs, and free uniforms. Additionally, Smashburger encourages employee referrals through monetary rewards, displays a culture of growth, and fosters an environment where passion and teamwork drive success.