Restaurant General Manager

West Palm Beach, FL, USA|

Job Overview

Compensation

Salary

Range $51,100.00 - $70,500.00

Benefits

Weekly Pay and Performance bonuses

Shake Shack Meal Discounts

Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

Medical insurance

Dental Insurance

Vision Insurance

Employer Paid Life Insurance

Employer paid disability insurance

401k plan with company match

Paid Time Off

Paid parental leave

Access to Employee Assistance Program on Day 1

Pre-Tax Commuter and Parking Benefits

flexible spending accounts

Dependent care accounts

Development and growth opportunities

Job Description

Shake Shack is a leading hospitality brand that was founded in New York City's Madison Square Park, beginning as a humble hot dog cart created by Danny Meyer, Founder and CEO of Union Square Hospitality Group. From this modest beginning, Shake Shack has grown into one of the fastest-growing hospitality establishments known for its dedication to quality food and exceptional hospitality. Rooted in a fine dining background and a commitment to community improvement, Shake Shack emphasizes serving high-quality meals while delivering a warm and welcoming guest experience. The company culture promotes a positive and inclusive work environment where employees, known as the #ShackFam, are valued highly and given numerous opportunities to learn, grow, and make a meaningful impact on their communities and the business itself. Shake Shack actively supports diversity and equal opportunity, ensuring that all team members have an equitable chance to succeed without bias related to race, gender, disability, or other protected characteristics.

The Restaurant General Manager role at Shake Shack plays a crucial part in maintaining the brand's reputation for excellence in hospitality and operational performance. This leadership position involves coaching and developing team members, overseeing restaurant operations, ensuring compliance with health and safety standards, and driving financial results by managing budgets, payroll, and scheduling effectively. The ideal candidate will have at least three years of experience managing a restaurant in a fast-paced, high-volume environment and must demonstrate strong leadership and coaching skills. A major focus of this role is nurturing a positive workplace culture that champions hospitality and motivates team members to deliver outstanding guest experiences consistently. Additionally, this role supports community engagement by promoting the brand locally through various events and word-of-mouth. Joining Shake Shack means being part of a mission to "Stand For Something Good" by upholding the highest standards while fostering an inclusive and fun environment with opportunities for career development and personal growth. This position offers competitive compensation, flexible hours, and comprehensive benefits, making it an excellent opportunity for experienced restaurant leaders passionate about hospitality and team empowerment.

Job Requirements

Minimum 3 years of experience in restaurant general management
Knowledge of restaurant operations and personnel management
Ability to train others
Leadership and coaching skills
Financial management experience including profit and loss responsibilities
Food handler certification preferred
Availability to work flexible hours

Job Qualifications

Minimum 3 years of restaurant general management experience in a high volume, fast-paced environment
Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
Ability to learn and train others on all aspects of the Shack operations
Demonstrated ability to champion hospitality and motivate team members
Strong leadership skills with a focus on coaching and achieving excellence
Knowledgeable in all financial aspects of business operations
Minimum 3 years of P&L responsibilities
Food handler certification, preferred
Willingness to work flexible hours

Job Duties

Lead, coach and develop team members
Manage inventory, quality, and safety protocols
Meet and exceed financial and profitability goals by managing budget
Maintain top-notch standards of excellence and hospitality
Drive sales and profits while developing people
Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance
Manage payroll and scheduling
Promote the brand in the local community through word-of-mouth and restaurant events