Restaurant General Manager

Sweetgreen is a nationally recognized restaurant brand committed to building healthier communities by connecting people to real, fresh food. Established in 2007, Sweetgreen has revolutionized fast food by emphasizing local, organic, and sustainable ingredients sourced through strong relationships with farmers and communities. As a fast-casual restaurant focusing on health and sustainability, the company fosters a culture that values inclusivity, collaboration, and the personal and professional growth of its employees. Sweetgreen's mission revolves around making wholesome food accessible, building meaningful farmer partnerships, and creating welcoming spaces where food, people, and purpose converge. The brand continues to expand while prioritizing employee development and community impact.

The Head Coach (General Manager) at Sweetgreen serves as the leader, strategist, and mentor for their store. This role is integral in inspiring and guiding the team, ensuring operational excellence, and delivering an exceptional guest experience. The Head Coach uses data-driven insights to optimize performance, foster a culture of trust and inclusion, and build healthier communities through real food. This full-time position offers a competitive base salary with 20 percent bonus potential, reflecting the company’s commitment to rewarding leadership and operational success.

As the Head Coach, you will be tasked with balancing people management, business operations, and team performance. Responsibilities include coaching and developing talent, maintaining high standards of food safety and cleanliness, and adapting to the dynamic nature of the fast-casual restaurant environment. You will leverage technology to optimize business processes and profitability while delivering brand-aligned guest experiences. This role requires a hands-on leader who excels in fast-paced environments, possesses strong financial acumen, and demonstrates a commitment to operational excellence and hospitality. The Head Coach will also lead the full employee lifecycle, ensuring compliance and fostering an inclusive culture with timely feedback and talent development.

In addition to operational duties, you are expected to manage food safety, cleanliness, and equipment maintenance, resolve quality and facility issues promptly, and prioritize team safety. You will also analyze sales reports, manage costs, create effective schedules aligned with business goals, and troubleshoot system issues to ensure smooth daily operations. The Head Coach role encompasses responsibilities from all levels within the career path, including assistant coach, shift leader, kitchen lead, and team member duties, providing a comprehensive leadership experience.

This position is ideal for candidates with experience in high-volume, fast-paced restaurants, particularly those with hands-on experience in local, organic, and sustainable food products. Certification such as ServSafe Manager or Regional Manager Food Safety Certification is highly regarded. Candidates should be tech-savvy, comfortable with digital tools for operations and communication, and have a strong track record in financial and team management. Exceptional adaptability, problem-solving skills, and a data-driven approach to continuous operational improvement are key traits for success in this role. The company offers a clear career path for personal and professional development within a collaborative and values-driven team environment.