PF Changs logo

Restaurant General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $100,000.00 - $120,000.00
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Benefits

Medical
Dental
Vision
401(k)
Paid Time Off
performance bonuses
Employee Discounts

Job Description

P.F. Chang's is a renowned American restaurant chain specializing in Asian-themed cuisine, boasting a strong reputation for delivering high-quality dining experiences with a distinct blend of tradition and innovation. Established in 1993, the company has grown exponentially, combining culinary excellence with a commitment to exceptional service. Operating across numerous locations, P.F. Chang's emphasizes a culture grounded in integrity, teamwork, and a genuine passion for hospitality. The company's mission revolves around celebrating life, family, and food, creating moments that delight both guests and employees alike. This established brand is recognized for its upscale casual dining experience and continues to innovate while maintaining the highest standards in culinary arts and customer engagement.

We are currently seeking a full-time salaried Operating Partner or General Manager to join our leadership team. This position offers a competitive annual salary ranging from $100,000.00 to $120,000.00, based on experience, and provides an opportunity for candidates to drive significant impact within a vibrant, fast-paced restaurant environment. As an Operating Partner, you will be instrumental in shaping the guest experience, leading operational excellence, and fostering a dynamic team culture. Your role will involve spearheading sales growth initiatives leveraging local market knowledge, upholding rigorous service and culinary standards, and promoting continuous improvement through data-driven performance analysis.

The Operating Partner will demonstrate a strong commitment to hospitality by personally engaging with guests to cultivate a warm, inviting atmosphere and ensuring their satisfaction exceeds expectations. This leadership position requires an individual who is results-oriented, with a proven ability to inspire and motivate teams to achieve key performance indicators (KPIs) and EBITDA goals. You will be responsible for mentoring and developing management team members, ensuring the restaurant operates smoothly and profitably while maintaining a culture of integrity, professionalism, and innovation.

Your responsibilities will include driving incremental sales by coaching team members in upselling techniques, analyzing financial data for responsive business strategies, and cultivating an ownership mindset within the team. The role also involves overseeing operational aspects including inventory management, cost control, and quality assurance. Candidates must possess excellent leadership and communication skills, as well as the flexibility to fulfill duties such as managing catering orders, local marketing efforts, and staff coverage across multiple locations as needed. This role demands a candidate who thrives on ambition, curiosity, and a strong work ethic, ready to take calculated risks that push the organization forward.

P.F. Chang's values professional growth and offers paid management training programs to enhance the skills of its team members with a strong focus on promoting from within. Employees benefit from comprehensive medical, dental, and vision coverage, 401(k) plans, paid time off, and performance-based incentives including monthly and annual bonuses. Additional benefits include referral programs, exclusive employee discounts, holiday closures on major holidays, and a supportive community through financial assistance programs for qualifying team members.

Choosing to work at P.F. Chang's means joining a passionate group of professionals dedicated to creating meaningful experiences not just for guests but also for each other. If you possess a strong hospitality background, a commitment to excellence, and the ambition to lead a top-performing restaurant, this is an excellent opportunity to advance your career with a respected brand that truly celebrates life, family, and food.

Job Requirements

  • Requires progressive restaurant or hospitality management experience
  • Recent prior experience as a General Manager for external hires
  • Must possess a valid driver’s license
  • Strong passion for delivering exceptional guest experiences
  • Proven track record of driving sales growth and achieving KPI and EBITDA targets
  • Demonstrated success in mentoring and coaching
  • Understanding of inventory management, cost control, and financial oversight
  • Proficiency in POS and related systems

Job Qualifications

  • Progressive restaurant or hospitality management experience
  • Proven track record of driving sales growth and achieving KPI and EBITDA targets through strategic goal setting and local market expertise
  • Demonstrated success in mentoring and coaching individuals at various levels
  • Strong passion for delivering exceptional guest experiences with a guest-centric mindset
  • Understanding of managing inventory, cost of goods, financial control (P&L)
  • General systems proficiency in POS systems, corporate software systems, third-party delivery platforms, inventory, and reservation systems

Job Duties

  • Demonstrate genuine passion for exceptional guest experiences, personalized service, and exceeding expectations
  • Actively engage with guests to foster a welcoming atmosphere, drive sales, and ensure satisfaction, leveraging local market knowledge
  • Drive incremental sales through exceptional service and coaching team members on upselling techniques
  • Demonstrate strong business acumen through financial analysis for continuous improvement and responsiveness to market trends
  • Foster an ownership mindset within the team, taking responsibility for all operations and utilizing KPIs and EBITDA targets to spearhead ongoing improvement initiatives
  • Set standards of integrity, professionalism, and innovative thinking while fostering teamwork and dedication within the restaurant
  • Inspire and motivate the entire team, providing training, coaching, and performance reviews

Job Criteria

Experience

Mid Level (3-7 years)


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