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Restaurant General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $90,000.00 - $110,000.00
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Benefits

Medical
Dental
Vision
401(k)
Paid Time Off
Monthly bonuses
annual bonuses
Management training program
Referral Bonus
Employee Discounts
Most locations closed on Thanksgiving and Christmas
Financial assistance through Lucky Cat Fund

Job Description

P.F. Chang's is a renowned name in the casual dining restaurant industry, celebrated for delivering a unique Asian dining experience that combines bold flavors with an inviting atmosphere. With a commitment to quality, innovation, and exceptional guest service, P.F. Chang's has grown to become a leader in the hospitality sector. The company focuses on providing a compelling and enjoyable dining experience, emphasizing the culture of celebration through life, family, and food. This commitment makes P.F. Chang's an appealing workplace for hospitality professionals who are passionate about creating memorable experiences for guests while driving business success.

The role of Operating Partner or General Manager at P.F. Chang's is a full-time salaried position offering a competitive pay range between $90,000 and $110,000 annually, depending on experience. This leadership position requires someone deeply passionate about hospitality and adept at managing restaurant operations with a focus on innovation, integrity, and results. The Operating Partner plays a pivotal role in shaping the guest experience, driving sales, and leading the team to uphold P.F. Chang's high standards of service and quality.

In this role, the Operating Partner will lead with a guest-centric mindset, ensuring that every interaction with customers exceeds expectations. They will use their market knowledge to foster a welcoming environment that not only satisfies guests but also drives revenue growth. Leadership at P.F. Chang's goes beyond managing daily operations; it involves inspiring employees, promoting an ownership culture, and strategically leveraging financial and operational performance data to enhance the restaurant's success. Through coaching, training, and performance management, the Operating Partner will cultivate an environment where teamwork and professionalism thrive.

This position also demands strong business acumen, with responsibilities including financial control through profit and loss analysis, inventory management, and cost optimization. The Operating Partner is expected to be proficient in various operational systems such as POS, inventory, reservation, and third-party platforms, ensuring smooth and efficient restaurant operations. The role emphasizes continual improvement initiatives to meet and exceed key performance indicators (KPIs) and EBITDA targets, reinforcing P.F. Chang's position as a leader in the casual dining industry.

The company offers a rich suite of benefits including comprehensive medical, dental, and vision coverage, a 401(k) retirement plan, paid time off, and professional development opportunities through a paid management training program. P.F. Chang's values promoting from within and supports its employees through referral bonuses, exclusive discounts, and a supportive community fund for times of hardship. The restaurant also honors holidays by closing on Thanksgiving and Christmas in most locations, valuing work-life balance and employee well-being.

Working at P.F. Chang's means joining a team dedicated to celebrating life, family, and food while contributing to a dynamic and supportive workplace culture. The Operating Partner will be empowered to lead with ambition, curiosity, and a passion for exceptional hospitality, driving both guest satisfaction and business growth. This is an exciting opportunity for a seasoned restaurant professional to take their career to the next level within a respected and growing company.

Job Requirements

  • Requires progressive restaurant/hospitality management experience
  • Recent prior experience as a General Manager is required for external hires
  • Must possess a valid driver’s license
  • Strong passion for delivering exceptional guest experiences
  • Proven track record of driving sales growth and achieving KPI and EBITDA targets
  • Demonstrated success in mentoring and coaching individuals
  • Understanding of managing inventory, cost of goods, financial control (P&L)
  • General systems proficiency in POS systems, corporate software, third party delivery platforms, inventory systems, reservation systems

Job Qualifications

  • Progressive restaurant or hospitality management experience
  • Recent prior experience as a General Manager for external hires
  • Valid driver’s license to fulfill occasional operational duties
  • Strong passion for delivering exceptional guest experiences
  • Proven track record of driving sales growth and achieving KPI and EBITDA targets
  • Success in mentoring and coaching individuals to foster professional growth
  • Understanding of inventory management, cost control, and financial oversight including P&L
  • General proficiency in POS systems, corporate software, delivery platforms, inventory and reservation systems

Job Duties

  • Demonstrate genuine passion for exceptional guest experiences, personalized service, and exceeding expectations
  • Actively engage with guests to foster a welcoming atmosphere, drive sales, and ensure satisfaction
  • Drive incremental sales through exceptional service and coaching team members on upselling techniques
  • Demonstrate strong business acumen through financial analysis for continuous improvement and responsiveness to market trends
  • Foster an ownership mindset within the team, taking responsibility for all operations and utilizing KPIs and EBIDTA targets to spearhead ongoing improvement initiatives
  • Set standards of integrity, professionalism, and innovative thinking while fostering teamwork and dedication within the restaurant
  • Develop management team members through leadership training, ensuring preparedness for future roles, while maintaining the highest culinary and hospitality standards

Job Criteria

Experience

No experience required


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