Restaurant General Manager

SSP America is a leading operator in the food service industry, specializing in delivering high-quality food and beverage experiences across a variety of environments, including airports. With a commitment to excellence and innovation, SSP America operates some of the most popular culinary concepts such as Shake Shack, Convive Coffee, Bad Egg, and Mi Casa. Known for its dynamic work culture and dedication to its employees, SSP America offers comprehensive benefits and emphasizes career growth and development. The company values diversity, equality, and a respectful workplace, ensuring an inclusive environment for all employees regardless of background or status. As a major player within the hospitality and food service sectors, SSP America provides an exciting opportunity for professionals seeking to thrive in a fast-paced, customer-focused environment. This full-time role offers a competitive salary range between $70,000 and $75,000 per year, with the potential for quarterly bonuses and a year-end super bonus, reflecting the company’s commitment to rewarding strong performance.

The role of Restaurant General Manager at SSP America is a multi-unit management position that involves overseeing the day-to-day operations of full-service restaurants located primarily in major airport settings. Ideal candidates will have practical experience managing full-service restaurants, particularly those with bar operations, and a passion for maintaining high standards of food safety and customer service. The Restaurant General Manager is responsible for managing both front-of-house and kitchen activities, ensuring smooth operational flow while focusing on critical aspects such as food quality, cost control, and team leadership. This position requires a strategic and hands-on leader who can implement systems and processes that enhance efficiency and customer satisfaction while managing administrative and office management duties including forecasting and budgeting.

The successful candidate will demonstrate an effective ability to prioritize daily, weekly, monthly, and yearly objectives, collaborate across organizational levels from front-line staff to executives, and navigate complex situations with professionalism and diplomacy. This managerial position also demands proficiency with technology, including Microsoft Office and Point-of-Sale (POS) systems, to streamline operations and assist in reporting and analysis. A culinary background is desirable but not mandatory, and a minimum of three years’ experience as a General Manager in full-service restaurants, preferably with bar management experience, is required to meet the demands of this leadership role.

As an integral member of the SSP America team, the Restaurant General Manager will benefit from a comprehensive compensation package that includes health, dental, vision, and life insurance plans, paid time off, a 401(k) plan with company matching contributions, and an employee assistance program. This position offers a unique chance to grow within a global industry leader recognized for its innovation and commitment to employee development. SSP America not only strives to deliver exceptional dining experiences for its customers but also prioritizes a supportive and inclusive environment for its employees to flourish and advance their careers.