PF Changs logo

Restaurant General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $90,000.00 - $110,000.00
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Benefits

Medical
Dental
Vision
401(k)
Paid Time Off
Monthly and annual bonuses
Paid management training program
Referral Bonus
Employee Discounts
holiday closures
Financial Assistance Program

Job Description

P.F. Chang's is a renowned American restaurant chain specializing in Asian cuisine, particularly Chinese-inspired dishes with a modern twist. Known for its upscale casual dining experience, P.F. Chang's has established itself as a leader in the hospitality industry by delivering exceptional food quality, innovative menu offerings, and warm, welcoming service. The brand prides itself on creating memorable dining experiences for guests by blending vibrant flavors, elegant ambiance, and attentive service. With locations across the United States and internationally, P.F. Chang's focuses on consistent excellence, community engagement, and a supportive workplace culture for its team members.

Currently, P.F. Chang's is hiring a full-time salaried Operating Partner or General Manager, offering a competitive pay range between $90,000 and $110,000 per year based on experience. This role is pivotal within the restaurant’s leadership team, requiring a dynamic and results-oriented individual who is passionate about delivering outstanding guest experiences and driving sales growth. The Operating Partner will be responsible for steering the restaurant towards operational excellence and long-term profitability by fostering a culture of integrity, innovation, and exceptional service.

As an Operating Partner at P.F. Chang's, you will be immersed in a fast-paced environment where teamwork, creativity, and a commitment to excellence are highly valued. The role involves leading by example with a strong hospitality mindset, engaging with guests to ensure personalized service, and implementing strategic initiatives to boost revenue and enhance overall guest satisfaction. Your leadership will be instrumental in developing and mentoring your management team, advancing their skills through professional development opportunities provided by the company, and ensuring the highest culinary and hospitality standards are maintained.

Your business acumen will be critical in analyzing financial performance, managing inventory and costs, and meeting key performance indicators such as EBITDA targets. The position requires leveraging local market knowledge to create innovative sales strategies and drive incremental growth. In addition to operational oversight, you will promote teamwork and professionalism among staff and inspire motivation through effective coaching and performance management. With a clear focus on simplicity, effectiveness, and ownership, you will enhance restaurant operations and foster a strong community both internally and with guests.

P.F. Chang's supports its employees with comprehensive benefits including medical, dental, vision coverage, 401(k), and paid time off. The company also offers competitive pay and performance-based incentives, professional development programs, employee referral bonuses, exclusive discounts, and holiday closures on Thanksgiving and Christmas. Additionally, qualifying team members can receive financial assistance through the Lucky Cat Fund in times of hardship, demonstrating the company’s commitment to a supportive work environment.

Joining P.F. Chang's means becoming part of a vibrant team dedicated to celebrating life, family, and food. This opportunity is ideal for experienced restaurant managers looking to further their career in a respected and growing company that values innovation, guest-centric service, and employee growth.

Job Requirements

  • Requires progressive restaurant or hospitality management experience
  • recent prior experience as a General Manager for external hires
  • must possess a valid driver’s license to perform duties such as shift coverage, meeting liquor license requirements, delivering catering orders, making supply runs, local marketing, attending training and meetings, and traveling between restaurant locations
  • strong passion for delivering exceptional guest experiences with a guest-centric mindset
  • proven track record of driving sales growth and achieving KPI and EBITDA targets
  • demonstrated success in mentoring and coaching individuals
  • understanding of managing inventory, cost of goods, and financial control
  • general systems proficiency in POS systems, corporate software systems, third-party delivery platforms, inventory systems, and reservation systems

Job Qualifications

  • Progressive restaurant or hospitality management experience
  • recent prior experience as a General Manager
  • ability to manage inventory, cost of goods, and financial control including P&L
  • proficiency in POS systems, corporate software systems, third-party delivery platforms, inventory systems, and reservation systems
  • proven track record of driving sales growth and achieving KPI and EBITDA targets
  • demonstrated success in mentoring and coaching individuals at various levels
  • strong passion for guest-centric service
  • experience in casual or upscale dining preferred
  • hospitality or business degree preferred
  • culinary and kitchen acumen with experience managing or running culinary or kitchen operations preferred

Job Duties

  • Demonstrate genuine passion for exceptional guest experiences, personalized service, and exceeding expectations
  • actively engage with guests to foster a welcoming atmosphere, drive sales, and ensure satisfaction
  • drive incremental sales through exceptional service and coaching team members on upselling techniques
  • demonstrate strong business acumen through financial analysis for continuous improvement and responsiveness to market trends
  • foster an ownership mindset within the team, taking responsibility for all operations and utilizing KPIs and EBITDA targets to spearhead ongoing improvement initiatives
  • set standards of integrity, professionalism, and innovative thinking while fostering teamwork and dedication within the restaurant
  • develop management team members through leadership training, ensuring preparedness for future roles
  • inspire and motivate the entire team, fostering a cohesive environment and providing training, coaching, and performance reviews
  • exhibit curiosity, ambition, and a strong work ethic, encouraging exploration of new ideas and calculated risks to drive organizational success

Job Criteria

Experience

No experience required


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