Restaurant General Manager

Shake Shack, located at 3519 North Clark St, Suite C105, Chicago IL 60657, United States, is a prominent and rapidly expanding hospitality company known for its commitment to quality food and exceptional service. Founded by Danny Meyer, the company began as a humble hot dog cart in New York City's Madison Square Park and has grown into a beloved restaurant brand with a strong emphasis on community engagement and hospitality. Shake Shack is part of the Union Square Hospitality Group, reflecting its roots in fine dining and a deep commitment to giving back to the neighborhoods and communities it serves. The company places great importance on its people, operating under the philosophy "Stand For Something Good," which guides its business practices and corporate culture.

Shake Shack’s mission is to deliver unforgettable guest experiences while fostering an inclusive, engaging, and supportive work environment. The company’s vision goes beyond just serving delicious food—it is about creating a place where employees, referred to as the #ShackFam, feel valued, supported, and empowered to grow and develop their careers. Shake Shack offers extensive mentorship opportunities, professional training, and pathways for promotion, making it an attractive workplace for individuals who want to advance in the hospitality industry.

The General Manager role at Shake Shack within the high-energy Wrigleyville location is a full-time position with a salary range between $68,723.20 and $88,441.60. This leadership position is crucial for the smooth and successful operation of the restaurant. The General Manager is responsible for leading by example and cultivating a team-oriented environment where excellence in hospitality and operational standards are prioritized. The role demands hands-on management of inventory, payroll, scheduling, budgeting, and compliance with local and state health and safety regulations.

As the General Manager, you will be tasked with driving sales and profitability while mentoring and coaching your team members to deliver outstanding service and maintain the company's top-notch standards. You will manage quality control and safety protocols, enforce company policies, and represent Shake Shack positively within the local community through word-of-mouth promotion and organizing restaurant events.

This position requires a solid foundation in restaurant management, with at least three years of experience in a fast-paced, high-volume environment. The ideal candidate will exhibit strong leadership skills, financial acumen, and a passion for hospitality, ready to inspire and develop team members. A food handler certification is preferred, and the ability to work flexible hours is essential. Joining Shake Shack means becoming part of a vibrant, inclusive culture where work-life balance is respected, and employees are encouraged to bring their whole selves to work.

This role offers competitive pay and a robust benefits package that underscores the company’s commitment to its workforce. Benefits include medical, dental, and vision insurance options, employer-paid life and disability insurance, retirement plans with company matching contributions, paid time off, parental leave, and access to an Employee Assistance Program from the first day on the job. Employees also enjoy weekly pay, performance bonuses, meal discounts, and exclusive corporate discounts on travel, electronics, wellness, and leisure activities. Benefits extend to commuter and parking pre-tax options and flexible spending accounts, all designed to support and enhance the quality of life for Shake Shack team members.

Overall, working as a General Manager at Shake Shack offers not just a job but a career opportunity in a growing, ethical, and employee-focused hospitality brand dedicated to excellence, community, and continuous growth.