PF Changs logo

Restaurant General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $110,000.00 - $130,000.00
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Benefits

Medical
Dental
Vision
401(k)
Paid Time Off
Performance incentives
Referral program

Job Description

P.F. Chang's is a renowned restaurant brand that has established itself as a leader in the casual dining industry with a focus on delivering high-quality Asian-inspired cuisine. Founded with a vision to create a unique blend of traditional and contemporary flavors paired with an inviting ambiance, P.F. Chang's has become a preferred destination for guests seeking an exceptional dining experience. With restaurants across various locations, P.F. Chang's emphasizes innovation, quality, and guest satisfaction as the cornerstones of its success. The company prides itself on fostering a supportive and inclusive work environment where team members are encouraged to grow and excel in their careers.

This full-time salaried position of Operating Partner or General Manager at P.F. Chang's is a pivotal role responsible for leading the restaurant towards operational excellence and sustained sales growth. The Operating Partner serves as a dynamic leader who embodies the brand’s commitment to hospitality, innovation, and teamwork. This role demands a hands-on approach to all aspects of restaurant management, including guest relations, team development, financial oversight, and strategic planning. With a competitive annual pay range of $110,000 to $130,000 based on experience, this role offers a rewarding career opportunity for individuals passionate about delivering exceptional guest experiences and driving business success.

As an Operating Partner, you will be instrumental in fostering a culture that prioritizes integrity, personalized service, and operational efficiency. Your leadership will directly impact guest satisfaction and revenue growth through innovative sales strategies and an unwavering commitment to quality. You will actively engage with guests to create a welcoming atmosphere, while leading a dedicated team to exceed service standards and culinary excellence. This role also involves mentoring and coaching team members, empowering them to reach their full potential and contribute meaningfully to the restaurant’s achievements.

Financial management is a key aspect of the role, where you will utilize business acumen to analyze financial performance and market trends. You will take ownership of the restaurant’s operations by setting and achieving key performance indicators (KPIs) and EBITDA targets, driving ongoing improvement initiatives to ensure long-term growth. Your ability to instill a sense of ownership and accountability within your team will be vital to the restaurant’s success.

Furthermore, as an Operating Partner, you will uphold the highest standards of professionalism and foster teamwork through leadership training and development. The company emphasizes promoting from within and offers paid management training programs to support your career advancement. With a focus on simplicity and effectiveness in operational strategies, you will lead initiatives that enhance both employee engagement and guest experiences.

This position requires a valid driver’s license due to occasional duties such as shift coverage, managing large catering orders, local marketing efforts, and traveling among restaurant locations. Candidates must demonstrate progressive experience in restaurant or hospitality management, with an emphasis on recent general management experience for external hires. A passion for exceptional guest experiences, strong leadership skills, and a proven track record in driving sales growth and achieving financial targets are essential.

Joining P.F. Chang's means becoming part of a community that values meaningful work, with core motivations centered around celebrating life, family, and food. The company offers a comprehensive benefits package including medical, dental, vision coverage, 401(k), paid time off, performance incentives, and a supportive community fund. If you are a driven, results-oriented leader eager to make a significant impact in the hospitality industry, this role provides a unique and fulfilling career path.

Job Requirements

  • Requires progressive restaurant/hospitality management experience
  • Recent prior experience as a General Manager for external hires
  • Must possess a valid driver’s license
  • Strong passion for delivering exceptional guest experiences
  • Proven track record of driving sales growth and achieving KPI and EBITDA targets
  • Demonstrated success in mentoring and coaching individuals
  • Understanding of managing inventory, cost of goods, financial control (P&L)
  • General systems proficiency in POS systems, corporate software systems, third party delivery platforms, inventory and reservation systems

Job Qualifications

  • Progressive experience in restaurant or hospitality management
  • Recent prior experience as a General Manager for external hires
  • Strong passion for delivering exceptional guest experiences
  • Proven track record of driving sales growth and achieving KPI and EBITDA targets
  • Demonstrated success in mentoring and coaching individuals at various levels
  • Understanding of managing inventory, cost of goods, financial control (P&L)
  • General systems proficiency in POS systems, corporate software, third-party delivery platforms, inventory and reservation systems

Job Duties

  • Demonstrate genuine passion for exceptional guest experiences, personalized service, and exceeding expectations
  • Actively engage with guests to foster a welcoming atmosphere, drive sales, and ensure satisfaction
  • Drive incremental sales through exceptional service and coaching team members on upselling techniques
  • Demonstrate strong business acumen through financial analysis for continuous improvement and responsiveness to market trends
  • Foster an ownership mindset within the team, taking responsibility for all operations and utilizing KPIs and EBIDTA targets to spearhead ongoing improvement initiatives
  • Set standards of integrity, professionalism, and innovative thinking while fostering teamwork and dedication within the restaurant
  • Inspire and motivate the entire team, fostering a cohesive environment and providing training, coaching, and performance reviews

Job Criteria

Experience

No experience required


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