PF Changs logo

Restaurant General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $85,000.00 - $105,000.00
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Benefits

Medical
Dental
Vision
401(k)
Paid Time Off
performance bonuses
Employee Discounts

Job Description

P.F. Chang's is a premier restaurant chain known for its innovative and elevated Asian dining experience. Recognized for blending the art and flavor of Asian cuisine with a modern twist, P.F. Chang's offers guests an inviting atmosphere where exceptional hospitality and culinary excellence are paramount. With locations across the nation, P.F. Chang's emphasizes a culture that values teamwork, integrity, and delivering the highest level of service to every guest who walks through their doors. The company fosters a supportive environment for its employees, providing comprehensive benefits and professional development opportunities while promoting a culture of inclusion and community engagement. As a hospitality industry leader, P.F. Chang's is committed to creating a workplace where passion and innovation drive meaningful experiences for both guests and team members alike.

The Operating Partner (also referred to as General Manager) role at P.F. Chang's is a full-time salaried position with a competitive pay range of $85,000 to $105,000 annually, based on experience. This leadership role is critical to the success of the restaurant, designed for a dynamic professional passionate about delivering exceptional guest experiences while driving sales growth and operational excellence. The Operating Partner will act as a pivotal figure in creating a welcoming and engaging atmosphere that exceeds guest expectations, all while managing the daily restaurant operations efficiently. This position demands a strong business acumen paired with creative strategies to improve customer satisfaction and profitability in a fast-paced environment.

The chosen candidate will leverage deep knowledge of the local market to cultivate customer engagement and enhance sales opportunities. Leading a team with integrity and professionalism, the Operating Partner will foster a culture centered on innovation, continuous improvement, and teamwork. Responsibilities include coaching staff on upselling techniques, analyzing financial data for business improvements, and maintaining key performance indicators such as EBITDA to ensure the restaurant's sustained growth. Moreover, this role requires developing and mentoring team members to reach their full potential through leadership training programs, reinforcing the company’s philosophy of promoting from within.

Expectations for this role include a strong leadership presence, a hands-on approach to problem-solving, and a genuine passion for hospitality that translates into memorable guest experiences. The Operating Partner will also be responsible for adherence to high culinary and hospitality standards, setting operational procedures that optimize efficiency while supporting a positive workplace culture. With benefits such as comprehensive health coverage, 401(k) plans, paid time off, performance bonuses, and exclusive discounts, this opportunity offers both professional and personal growth. P.F. Chang's is more than just a job—it represents a career path where meaningful work and a supportive community intersect to celebrate life, family, and food.

Job Requirements

  • Requires progressive restaurant/hospitality management experience
  • For external hires, recent prior experience as a General Manager is required
  • Must possess a valid driver’s license to perform occasional duties such as providing shift coverage, meeting liquor license requirements (depending on the state), delivering large catering orders (which may include operating a rental truck), making supply runs, local restaurant marketing, attending offsite training and business meetings, and traveling between restaurant locations to support operations
  • Strong passion for delivering exceptional guest experiences with a guest-centric mindset
  • Proven track record of driving sales growth and achieving KPI and EBITDA targets through strategic goal setting and local market expertise
  • Demonstrated success in mentoring and coaching individuals at various levels to unlock their potential and foster professional growth
  • Understanding of managing inventory, cost of goods, financial control (P&L)
  • General systems proficiency in POS systems, corporate software systems, third party delivery platforms, inventory systems, reservation systems

Job Qualifications

  • Progressive restaurant/hospitality management experience
  • Recent prior experience as a General Manager for external hires
  • Valid driver’s license
  • Strong passion for delivering exceptional guest experiences with a guest-centric mindset
  • Proven track record of driving sales growth and achieving KPI and EBITDA targets
  • Demonstrated success in mentoring and coaching individuals at various levels to unlock their potential and foster professional growth
  • Understanding of managing inventory, cost of goods, financial control (P&L)
  • General systems proficiency in POS systems, corporate software systems, third party delivery platforms, inventory systems, reservation systems
  • Experience in casual or upscale dining preferred
  • Hospitality or Business degree preferred
  • Culinary and kitchen acumen - experience managing/running culinary/kitchen operations preferred

Job Duties

  • Demonstrate genuine passion for exceptional guest experiences, personalized service, and exceeding expectations, driven by innate hospitality DNA
  • Actively engage with guests to foster a welcoming atmosphere, drive sales, and ensure satisfaction, leveraging local market knowledge to boost revenue opportunities
  • Drive incremental sales through exceptional service and coaching team members on upselling techniques
  • Demonstrate strong business acumen through financial analysis for continuous improvement and responsiveness to market trends
  • Foster an ownership mindset within the team, taking responsibility for all operations and utilizing KPIs and EBITDA targets to spearhead ongoing improvement initiatives for the restaurant's success and long-term growth
  • Set standards of integrity, professionalism, and innovative thinking while fostering teamwork and dedication within the restaurant, leading initiatives with a focus on simplicity and effectiveness
  • Develop management team members through leadership training, ensuring preparedness for future roles, while maintaining the highest culinary and hospitality standards for guest satisfaction
  • Inspire and motivate the entire team, fostering a cohesive environment and providing training, coaching, and performance reviews
  • Exhibit curiosity, ambition, and a strong work ethic, encouraging exploration of new ideas and calculated risks to drive organizational success

Job Criteria

Experience

No experience required


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