Restaurant General Manager

Alton, TX, USA|

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $42,500.00 - $58,600.00

Benefits

competitive salary

Bonuses

Paid Time Off

medical benefits

Dental benefits

Extensive Training

Professional development opportunities

Job Description

Twin Peaks is a well-established high-volume, full-service restaurant and sports lodge known for its unique combination of high-quality food, refreshing beverages, and engaging hospitality provided by the iconic Twin Peaks Girls. The company prides itself on delivering a fun, welcoming atmosphere where guests can enjoy scratch-made meals and perfectly chilled 29-degree beer, all within a setting that promotes entertainment and a playful vibe. Twin Peaks restaurants are dedicated to creating memorable dining experiences by combining excellent customer service, an energetic team environment, and a strong commitment to operational excellence. With a focus on maintaining high standards of food quality, safety, and guest satisfaction, Twin Peaks continually works on innovative marketing and promotional strategies to drive sales and uphold the brand promise.

The General Manager role at Twin Peaks is pivotal to ensuring the restaurant's success by overseeing daily operations, motivating and leading staff, and driving financial performance. This position requires 3-5 years of management experience in high-volume, full-service restaurants. The General Manager will be responsible for all aspects of the restaurant's operations, including scheduling, inventory and cost control, guest hospitality, staff training and development, and regulatory compliance. The ideal candidate must possess strong leadership skills to foster a positive, fun, and respectful work environment free of discrimination or harassment, ensuring that all employees perform at their best and uphold Twin Peaks’ high standards.

Further, the General Manager plays a critical role in recruiting and maintaining a team that meets the brand’s image and service expectations. They must have keen attention to detail in enforcing sanitary practices, food handling standards, and professional conduct. This role involves collaborating with the Director of Operations while managing and coaching managers and staff to provide exceptional PEAKS service.

In terms of financial responsibilities, General Managers are expected to meticulously handle all financial duties including payroll, invoicing, food and beverage cost estimation, and purchasing. They will work closely with corporate staff to ensure efficient provisioning while minimizing waste through proper portion control.

Twin Peaks offers a competitive salary package, meaningful bonuses, extensive management training, paid time off, and comprehensive medical and dental benefits. Becoming a General Manager at Twin Peaks means joining a vibrant and dynamic team committed to delivering outstanding dining experiences and growing the brand as one of the best sports lodge restaurants in the country. This leadership opportunity demands someone who can balance guest satisfaction, employee motivation, financial oversight, and operational excellence seamlessly for sustained business success.

Job Requirements

Three to five years management experience in high-volume, full-service restaurants
High school diploma
Proficient in food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, record keeping, and report preparation
Ability to follow multi-step instructions
Ability to manage rapidly changing situations
Ability to perform accurate financial computations including change and deposits
Completion of required food and alcohol service trainings
Effective English communication skills
Knowledge of MS Word and Excel
Spanish communication skills preferred

Job Qualifications

Three to five years' experience managing high-volume restaurants or bars
Proficiency in restaurant functions including food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, record keeping, and report preparation
Ability to apply common-sense understanding to carry out multi-step instructions
Ability to handle quickly changing situations with many variables
Ability to compute proper change, perform employee checkouts, and compute bank deposits accurately
Successful completion of all required training including food and/or alcohol service certifications
Effective communication skills in English
Spanish communication skills are extremely helpful
High school diploma
Knowledge of office software such as MS Word and Excel

Job Duties

Manage shifts which include decision making, scheduling, and planning while upholding standards, product quality and cleanliness
Ensure a safe working and guest environment to reduce the risk of injury and accidents
Provide direction to employees regarding operational and procedural issues
Ensure positive guest experience in all areas
Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests
Investigate and resolve complaints concerning food quality and service
Effectively teach, motivate, coach, and discipline all staff, including assistant managers, kitchen crew, and Twin Peaks Girls
Maintain a fun, playful atmosphere free of intimidation, discrimination, harassment, poor attitude, and poor work performance
Train and develop the store's management team, providing and documenting regular coaching and evaluation
Ensure Steps of Service are followed at all times and motivate front of house staff to entertain and provide PEAKS service to every table
Hold kitchen staff accountable for the "10 Absolutes of a Twin Peaks Cook" and sanitation standards
Proactively recruit Twin Peaks Girls who meet or exceed Twin Peaks Image and Costume Standards to maintain the Brand Promise
Interview, counsel, hire and terminate employees, and ensure that all such events are properly documented
Maintain organized and updated training schedules, programs and materials for new employees
Create daily shift schedules for hourly employees on a weekly basis in accordance with company policy
Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with company policy, as well as state and federal guidelines
Complete accident/incident reports promptly in the event that a guest or employee is injured or involved in an incident
Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
Estimate food and beverage costs
Work with Corporate office staff for efficient provisioning and purchasing of supplies
Supervise portion control and quantities of preparation to minimize waste
Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies
Drive sales by working with managers and Twin Peaks Girls to execute excellent operations, local store marketing efforts, and social media marketing efforts
Effectively execute food, drink, event, contest, and merchandise promotions
Dress and act professionally each day to set a good example for all employees
Be willing and able at any time to correct Twin Peaks standards that are not being met
Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply and labor costs
Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
Responsible for ensuring consistent, high-quality food preparation and service
Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
Ensure that alcohol is always served responsibly and in accordance with the law
Be faithfully dedicated to making Twin Peaks the best restaurant of its class in the country